CBS - Cs Specialist (Correspondence)

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Position Title:  CBS - CS Specialist (Correspondence)

Job Summary:

• Responding and attending to correspondences or requests of cardholders sent via e-mail, chat, social media posts, and other internal applications. Also responsible in fulfilling, processing, or resolving requests contained therein within set standards while providing feedback in a timely manner.


• Provide quality service to Metrobank and PS Bank branches/clients, by ensuring timely and accurate resolution of card sales, service inquiries, requests, concerns made via call, email, and other correspondences. 

Qualifications:

• Bachelor’s degree from a college/university


• At least 1 year experience in Customer Service is an advantage, but fresh graduates are welcome to apply


• Excellent Oral and Written Communication Skills


• Proficient in the following Microsoft applications: Word, Excel and PowerPoint


• Target-driven and Customer-oriented


• Candidates should be amenable to work on site 100% with shifting schedule including (graveyard, nightshift, morning, midday, weekends/ holidays)

Others:

Rank: Rank & File

Unit: Consumer Business Sector / CBS - Operations Group / Customer Service Department 

Location: Makati / Ortigas