CBS - Head, Backend Collections Unit

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Position Title:  Head, Backend Collections Unit

Job Summary

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  The jobholder is tasked to manage and supervise the Recoveries Managers and ensure that agencies’ targets are met as well as to control balances and delinquency of the of non written-off accounts.  He/She provides appropriate strategies to drive and sustain improvement and to achieve collection goals by maintaining flows within desired parameters. Ensures adherence to the existing Collection policies and procedures as well as provisions promulgated by other regulatory bodies

  
  

Specific Duties & Responsibilities

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  1. Identify the problem areas in the operational aspect of the Non-WO segments and provide recommended actions aimed at minimizing credit losses to AVP Recoveries. (30%)
  
  
  2. Act as the vendor manager for the Recoveries unit and facilitate all accreditation and performance related tasks which will include SSG initiated annual reviews, business unit’s annual reviews, and DCAs quarterly scorecard preparation. (15%)
  
  
  3. Oversee the day to day operations of the NWO segments and ensure that sound strategies are placed in order to attain performance metrics. (20%)
  
  
  4. Supervise Recoveries Managers and Recoveries Specialist, ensuring that: (15%)
  
  
  
  
  
  
  • Agency targets are met;
  
  
  • Accounts under litigation are properly handled as evidenced by court case updates;
  
  
  • Results of collection efforts and payments of all accounts endorsed to the collection agencies are strictly monitored with periodic reports being transmitted to collection agencies
  
  
  
  

   

  
  
  
  
  5. Maximize collection/recovery by assisting customers in drawing and finalizing payment arrangements, as much as possible, with no incidence of default in payment (10%)
  
  
  
  

   

  
  
  
  
  6. Implement litigation to achieve maximum collection effect by evaluating accounts which can potentially go into litigation, and identifying and recommending which cases should be filed based on relevant circumstances of each case (5%)
  
  
  
  

   

  
  Perform other functions which may be assigned from time to time. (5%)

Qualifications:

• Bachelor’s degree holder; preferably graduate of business course


• At least 5 years of collections experience in recoveries preferably from credit card company, bank or collection agencies


• At least 2 years people management experience preferably handling cards collection recoveries team


• Can travel to various locations within the Philippines when needed

Other Details:

Rank: Junior Officer

Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division

Location: Pasay City