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CBS - Head, Collections Support Department

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Job Description - CBS - Head, Collections Support Department


Be #InGoodHands with Metrobank!


 


Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!


 


Position: Collections Support Department Head


 


Job Summary:


The primary objective is to ensure efficiency and effectiveness by providing timely & accurate intelligence and analyses of collections and recoveries performance. Additionally, to ensure efficient operations of the department by overseeing all systems and software of the department involving databases and reportorial requirements, by directing adherence/compliance to the policies, mandatory instructions and regulatory guidelines, and by managing support functions including vendor management of some admin functions. Ensures that strategies are monitored by driving the MIS team to assist in controlling credit losses and maximize collections and recoveries. 


 


The role also manages the following functions:



  • Collections Systems

  • MI Reports

  • Policies and Strategies

  • Collections Training

  • Quality Control

  • Back Office Functions


 


Qualifications:



  • With 8 - 13 years of experience working with collections statistical data; three years of which must be in a managerial capacity.

  • Strong/Advanced working knowledge of MS Word, Excel, Access, and PowerPoint. Knowledge of IT, programming (e.g. SAS, SQL, VB, Sybase, etc.), and other call center technology a plus.

  • Experience in automated collection systems (e.g. Cardlink, CACS) and predictive dialer an advantage (e.g. Aspect UIP and ALM).

  • Has a broad understanding of the different segments of the credit card business and the capacity to relate unit’s operations and performance metrics to the overall business of the company


 


Other Details:


Rank: Senior Officer


Business Unit: Credit Operations Group (Consumer Loans) - Collections and Recoveries Division


Work set up: 100% onsite; Metropark, Pasay City


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About the Company

Meaningful Banking From Metrobank

Don't let the name fool you -- Metrobank is a global operation. The Metropolitan Bank and Trust Company provides a full range of banking services to individual and commercial clients through around 800 offices in the Philippines, Asia, Europe, and the US. Its services include deposits, savings, loan...

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