CDCT Client Operations Team Lead

Requisition Number: 83535 

Position Overview

The Client Operations Team Lead will be responsible for ensuring daily productivity amongst teammates and engagement with the CDCT Solutions Rep team. They provide a first level degree of escalation and should be able to make strategic systems or process decisions. They are also responsible for immediate teammate development, which includes identifying strengths and weaknesses, and organize necessary trainings, which would lead to further process improvement.

What you’ll do at Insight

• The Client Operations Team Leader will be responsible for developing efficient practices to serve business needs

• Work on special projects for Solutions Rep team as needed

• Ensure teammates attends Company, vendor, and publisher trainings and webinars, as directed

• Build relationships with other Insight departments and increase efficiencies where applicable

• Prioritize and respond to incoming Solutions Rep team escalation and provide first level escalation with a buck stops here mindset

• Provide reporting for Solutions Rep management

• Positive interaction with other cross functional departments 

• Identify any training needed for teammates

• Coach teammates as needed and be able to QA requests

• Ensure attendance and productivity daily

• Fulfill the duties and activities of the CDCT Solutions Rep Admin position

What you’ll need to join Insight

• Abiity to work on a permanent night shift schedule

• Preferably Bachelor’s Degree in any course

• College Level

• 5+ years of experience in customer service and operations and other related experience, preferably IT 

• Strong understanding and usage of Microsoft Excel, spreadsheets, pivot tables, etc

• Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives

• Strong written and verbal English communications skills, grammar, email skills

• Understanding of financial terminology (revenue, gross profit vs. mark up, etc)

• Able to successfully manage multiple priorities

• Proven ability to communicate effectively across all levels of the organization

• Strong commitment to company values and operating principles

Preferred

• Experience supporting or working in logistics, customer service, technical support, operations management

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

• Founded in 1988 in Tempe, Arizona

• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe

• $8.3 billion in revenue in 2020

• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award

• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year

• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

• Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 2nd Floor Edsa Central Pavilion Building, Edsa corner United Street, Greenfield District, Mandaluyong City, Metro Manila, Philippines 1550