CDCT Solutions Admin

Requisition Number: 83536 

Position Overview

The CDCT Solutions Rep Admin Level 1 will be responsible for providing customer service and assisting the sales processes of their assigned CDCT Solutions Reps and Region. This involves, but is not limited to: report generation, client specific requests, assistance with ClientLink Opportunity management, Order Tracking, assistance with returns/credit and rebills. 

What you’ll do at Insight

• Work on special projects for clients and Solutions Rep team as needed

• Attend Company, vendor, and publisher trainings and webinars, as directed

• Build relationships with other Insight departments and increase efficiencies where applicable

• Prioritize and respond to incoming emails from CDCT sales team

• Research technical information on product requests and ensure access to procurement

• Responsible for correct and accurate operational support and processing requests

• Assist Solutions Reps to work with vendor or manufacturer for pre and post sales requests

• Request and/or set up new client sold-to’s, bill-to’s, and ship-to’s as needed

• Assist with RMA management, credit re-bills and collections facilitation

• Follow-up on all open client returns in a timely manner

• Follow through to make sure the replacement order (if applicable) is placed and shipped

• Positive interaction with Customer Service /Purchasing on RA/Replacements

• Keep Solutions Rep team informed of any problems and final resolution of issue

• Develop in depth understanding of SAP/SMART system

• Assist with Backlog Management

• Assist with Warehouse and Customer Owned Inventory processes and reporting

• Assist with pipeline management using Client Link

• Provide order status for Solutions Reps

• Specific regionally-based operational needs per Solutions Rep Leadership team

What you’ll need to join Insight

• Ability to work on a permanent night shift schedule

• Preferably Bachelor’s Degree in any course

• College Level

• Strong understanding and usage of Microsoft Excel, spreadsheets, pivot tables, etc

• Some experience in customer service, operations, and other related experience

• Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives

• Strong written and verbal English communications skills, grammar, email skills

• Understanding of financial terminology (revenue, gross profit vs. mark up, etc)

• Able to successfully manage and follow up on multiple priorities and projectS

• Strong commitment to company values and operating principles

Preferred

• Experience supporting or working in logistics, customer service, technical support, operations

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

• Founded in 1988 in Tempe, Arizona

• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe

• $8.3 billion in revenue in 2020

• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award

• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year

• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

• Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 2nd Floor Edsa Central Pavilion Building, Edsa corner United Street, Greenfield District, Mandaluyong City, Metro Manila, Philippines 1550