Cebu - Customer Care Specialist

We are hiring Customer Care Specialists to join our Consumer Electronics Account. Up to 32K* monthly package plus the following;

• Up to 30% monthly performance incentives upon regularization

• Attendance bonus

• Night Differential

• HMO and Life Insurance coverage on Day 1

• Enhanced HMO coverage for dependents, including senior citizens and domestic partners

• Fast-tracked promotions with competitive packages

• Employee Assistance Program and Mental Health Consultations

• And many more!

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• World-class workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive culture for you to #BeMore at work

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

What is your mission?

• Adhere to procedures and work flows for managing interactions, both voice (inbound, outbound, consultation, escalation, etc.) and non-voice (email, reporting, information processing, etc.)

• Present, promote and sell products/services using solid arguments to existing and prospective customers

• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs

• Coordinate sales effort with team members and other departments

• Achieve agreed upon sales targets and outcomes within schedule

• Establish, develop, and maintain positive business and customer relationships

• Perform other job-related duties as assigned

Who are we looking for?

• At least High School or Senior HS Graduate

• Must have at least 2 years of BPO experience with at least 1 year blended or straight sales and 1 year customer service experience

• Customer service and sales knowledge in computer use and navigation of electronics products

• Strong verbal and written English communication skills

• Amenable to work on rotating shifts

• With capability to work from home and with access to a quiet and secured room and at least a 30 MBPS internet subscription

• Can work onsite in Cebu IT Park, Cebu City

*Terms and conditions apply

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

• Flexible hours available
• 1 year of relevant work experience required for this role
• Working rights required for this role
• Expected salary: ₱24,000 - ₱32,000 per month