Chat Sales Support Representative

Job Summary:

The Chat Sales Support Representative is responsible for handling customer inquiries through live chat, assisting with product information, guiding customers through the sales process, and ensuring a smooth and satisfactory customer experience. This role combines customer service with sales expertise to convert chat interactions into successful transactions.

Key Responsibilities:

• Respond to incoming chat messages in real-time from prospective and existing customers.
• Provide accurate and engaging information about products, services, pricing, and promotions.
• Assist customers with placing orders, understanding offers, or resolving concerns during the purchase process.
• Identify sales opportunities during chat interactions and recommend suitable products or services.
• Address objections or hesitations using persuasive and customer-friendly communication.
• Maintain proper documentation of chat interactions in the CRM or support system.
• Meet performance goals such as response time, conversion rate, and customer satisfaction score.
• Collaborate with the sales and support teams to ensure seamless customer service delivery.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• 2 years of experience in chat sales support is required.
• Excellent written communication skills with attention to grammar and tone.
• Typing speed of at least 40 WPM with accuracy.
• Tech-savvy and familiar with CRM or live chat tools (e.g., Zendesk, Intercom, LiveChat).
• Strong problem-solving and sales skills.
• Ability to multitask and handle multiple chat sessions at once.

Work Environment & Schedule:

• Office-based
• Must be flexible to work on rotating shifts, weekends, or holidays.

Job Type: Full-time

Pay: Php20,000.00 - Php22,000.00 per month

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Commission pay

Experience:

• Sales Chat Support: 2 years (Required)