Chief Nursing Services Manager

JOB DESCRIPTION

• Leadership and Oversight of Nursing Operations
  • Provides centralized leadership and direction to Nurse Supervisors and the nursing workforce deployed across all care clinics.
  • Implements organizational goals by translating them into nursing operations and clinical workflows that promote efficient, safe, and compassionate care.
  • Coordinates with cluster heads and clinic managers to ensure streamlined nursing service delivery and uniform policy enforcement.
• Governance and Clinical Protocols
  • Develops, reviews, and enforces nursing clinical care standards, aligned with the organizations clinical governance framework.
  • Ensures that all nurses comply with updated national standards, protocols, and internal guidelines (e.g., IV therapy certification, minor surgical assistance protocols, triaging standards).
  • Takes the lead in integrating nursing roles in the implementation of clinical decision trees and care pathways for primary care.
• Workforce Planning and Staffing
  • Conducts regular nursing manpower audits and works with HR and Physician Engagement to deploy appropriately skilled nurses per clinic size, service mix, and patient load.
  • Oversees duty scheduling, reliever pool utilization, and succession planning for nurse leaders.
  • Implements workload balancing and productivity tracking mechanisms for nursing staff.
• Patient Safety and Quality Assurance
  • Leads initiatives on patient safety, infection control, and incident reporting across all clinics.
  • Works closely with the Medical Ethics and Governance Committee to ensure nursing practices support ethical care delivery and avoid preventable harm.
  • Oversees implementation and audit of hand hygiene, sterilization protocols, adverse event management, and safe injection practices.
• Performance Monitoring and Patient Satisfaction
  • Tracks clinical nursing KPIs (e.g., patient throughput, triage accuracy, compliance with documentation standards).
  • Leads nursing-focused RCA reviews in sentinel events and escalates systemic concerns to the Medical Director.
• Professional Development and Training
  • Develops and implements a continuing professional development (CPD) program for nurses (aligned with the internal Training Academy).
  • Supervises the rollout of new skills training such as ECG tracing, telehealth facilitation, and data encoding for EMR.
  • Ensures competency-based leveling and credentialing of nurses in collaboration with the Learning and Development Team.
• Cross-Functional Collaboration
  • Serves as the primary liaison between the nursing services and the Medical Director, ensuring alignment in clinical care strategies.
  • Participates in executive meetings involving service expansions, clinic accreditation, and cross partnership reviews.
  • Contributes to the development of care plans and service bundling for ECU/ACU, ensuring nursing inputs are integrated into medical program design.

JOB SPECIFICATIONS/ QUALIFICATIONS:

• Bachelor's degree in Nursing; Licensed and Registered Nurse in the Philippines
• Master's degree in nursing, Healthcare Administration, or equivalent is preferred
• At least 5 years of clinical nursing experience with a minimum of 5 years in a supervisory or management role
• Good English communication skills
• Proven track record in outpatient clinical governance, nursing protocol development, and staff supervision
• Strong analytical, leadership, and communication skills
• Exposure to HMO, ambulatory care, or multisite operations is an advantage