Claims Assistant

About the Job

Location: Taguig

Corporate Title: Rank & File

Work Arrangement: Hybrid

Our East West Insurance Brokerage team is looking for experienced professionals to join us in Taguig as a Claims Assistant.

In this role you will process insurance claims filed by bank clients delivering efficient service from initial inquiry through to settlement for motor and non-motor claims. By ensuring timely, accurate handling of claims, you will drive client satisfaction, retention, and potential referrals from existing customers.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Respond to client calls and emails, receive and review claim documents, and register new claims accurately in the claims system.
• Evaluate submitted documents and immediately disclose and elevate to immediate supervisor any issues or concerns that may affect assessment of claim, may result to potential complaint, or discrepancies with the documents submitted.
• Coordinate with Sales, Finance, insurers, independent adjusters, and repair shops to ensure timely premium remittance, investigation progress, and smooth claims processing.
• Monitor claim status, maintain updated records and claims diary entries, and provide clients with regular updates including approvals, additional requirements, and settlement documents.
• Facilitate issuance and transmittal of approval letters, settlement checks, and required documentation, ensuring proper closure of settled, denied, or withdrawn claims.
• Generate and review claims reports to track ongoing and completed cases, and perform other duties as assigned by management.

What we're looking for

• Bachelors degree holder
• At least 1-2 years of related claims experience in the insurance industry
• Proficient in MS Office with good verbal and written communication skills
• Positive, hardworking, and customer-oriented, with strong initiative
• Team player who is organized and detail-oriented

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth