Claims Director

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

And to get there, we need leaders with the courage, clarity and humanity to inspire, guide and support their teams to thrive every day - in the work they do and the life they live. Our leaders always have and will play a vital part in our journey to help more people live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone.

If you sound like that leader, read on.

About the Role

Responsible for determining the validity and authorising settlement of insurance claims

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

And to get there, we need leaders with the courage, clarity and humanity to inspire, guide and support their teams to thrive every day - in the work they do and the life they live. Our leaders always have and will play a vital part in our journey to help more people live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone.

If you sound like that leader, read on.

About the Role

Responsible for determining the validity and authorising settlement of insurance claims

Roles and Responsibilities:

• Assess and settle insurance claims arising from policies in force
• Make recommendations and guidelines to insurance claims
• Liaise with solicitors and other third parties during investigation and negotiation to seek guidance on the course of action that serves the best interest of AIA
• Process all insurance claims documents timely
• Answer inquires relating to claims processing
• May develop and deliver functional / technical training in claim related areas
[Use this profile for claim positions covering multiple product lines (e.g. individual health and group health) simultaneously as well as for positions delivering training for claim staff, and use Medical Advisory and Health Services profile for positions handling complex medical claim cases]

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Do you believe in better?

At AIA, we don’t believe in simply being ‘The Best’. We believe in Better - because there’s no limit to how far ‘better’ can take us. 

We believe that empowering our leaders to lead in their own unique way enables them - and their teams - to thrive and make a greater difference, every day.

So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe you can help guide us towards a better tomorrow, we'd love to hear from you.

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