Claims Investigation Associate

NinjaVan is hiring for the role of Claims Investigation Associate.

Opportunity details

Opportunity Type

Graduate Job

Applications Open

22 Apr 2022

Applications Close

22 May 2022

Accepting International Applications

No

Qualifications Accepted

B

Accounting, Commerce & Finance

Business Administration & Management

Economics

Human Resources

Marketing, Advertising & Public Relations

In Ninja Van, claims can arise due to various events such as late delivery and damaged goods. As a Claims Investigation Associate, you will be part of the team, in charge of minimizing claims. Your role will entail executing day-to-day escalations and investigations of parcel mishandling with the main goal of minimizing the risk of shipper claims. You will be expected to provide real-time visibility to the operations team to continuously achieve a high level of quality.

Responsibilities

• Executes day-to-day operational tasks that deal with monitoring compliance to crucial reconciliation processes for parcel handling
• Escalates cases to and coordinates with investigating operations teams to resolve cases within provided timelines
• Prepares and sends daily reports of investigation outcomes for operations managers
• Highlights improvement areas and recommends solutions that would help minimize shipper claims arising from parcel mishandling

Requirements

• Proficient in Word, Spreadsheets (Excel / Google Sheets), Presentation tools
• Can communicate effectively in both English and Tagalog
• Thinks about process and stakeholders when addressing problems
• College graduate / Experience in logistics or e-commerce industries is preferred
• Willing to work on shifting schedules
• Can build good rapport with internal teams

Hiring criteria

You should have or be completing the following to apply for this opportunity.

The opportunity is available to applicants in any of the following categories.