Client & Prospect Support Professional

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Your key tasks

• Provide efficient support to clients and prospects, ensuring their needs are met.
• Manage and resolve client issues, offering professional advice and solutions.
• Assist the sales and business development teams to ensure client satisfaction and loyalty.
• Collaborate with internal teams to ensure client feedback is effectively communicated and addressed.
• Participate in client and prospect meetings, offering professional support and advice.

• Bachelor's degree in business, finance, or a related field is typically required.
• Several years of experience in client support, customer service, or a related role, preferably within the financial services or technology industry.
• Strong communication and interpersonal skills to effectively interact with clients and internal teams.
• Problem-solving abilities to manage and resolve client issues efficiently.
• Knowledge of RFx factory system(Ombud) and other relevant software.
• Ability to work collaboratively with sales, business development, and other departments to ensure client satisfaction.
• Proficiency in managing multiple tasks and priorities in a fast-paced environment.
• Relevant certifications in customer service, project management, or financial services can be advantageous.

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. 

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. 

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. 

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.