Client Case Reviewer and Administrator

Company : Deployed Philippines Inc

Job Type : Full Time

Pasig, Philippines

Job Description - Client Case Reviewer and Administrator

Responsibilities

facing role requiring excellent communication skills, strong administrative abilities, and the confidence to manage client interactions professionally from start to finish. The successful candidate will be proactive, self-motivated, and able to work independently while also collaborating effectively with colleagues to ensure cases progress efficiently and deadlines are consistently met. Key Responsibilities
Conduct professional client review meetings via WhatsApp video calls, gathering relevant information and documenting findings accurately.
Review client circumstances and documentation to identify relevant information and ensure cases are complete before progressing.
Handle inbound and outbound telephone calls, providing exceptional customer service throughout the client journey.
Liaise with clients to obtain outstanding documentation and information required to progress cases.
Maintain accurate and comprehensive records of all client interactions and review findings.
Review, organise and accurately file client documentation within internal systems.
Manage client correspondence via telephone, email and WhatsApp.
Use Microsoft Excel, Word and Outlook confidently to manage workloads and maintain records.
Ensure all documentation is complete, accurate and compliant before progressing cases.
Prioritise workload effectively in a busy, deadline-driven environment.
Work collaboratively with colleagues while taking ownership of individual caseloads.

Requirements

Previous experience in a customer-facing administrative, reviewer, or case
management role.
Business Process Outsourcing (BPO) experience is essential.
Excellent verbal and written communication skills.
A clear, professional telephone manner.
A clear British accent is preferred due to the nature of our client base.
Strong organisational skills with exceptional attention to detail.
Experience using Microsoft Office, including Excel, Word and Outlook.
Confident using WhatsApp for business communications, including
messaging and video calls.
Excellent document management and electronic filing skills.
Ability to work independently with minimal supervision while contributing
positively to a team.
Calm, patient and professional approach when dealing with clients.
Ability to multitask, manage competing priorities and work to strict deadlines.
Highly driven with a strong work ethic and commitment to delivering
outstanding client service.
Personal Attributes

Work Arrangement

Work Setup: On-site
Work Hours: Monday to Friday, 8:00 am to 5:00 pm UK time, should complete nine 9 hours work, inclusive of one 1 hour lunch break

Why you should join our team!

Leaves entitlement, HMO and life insurance upon hire!

Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!

At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.

Original job Client Case Reviewer and Administrator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Client Case Reviewer and Administrator Jobs in the Philippines

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip