Client Database Administrator

Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?

Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!

Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!

Role Purpose

The Client Database Administrator supports the accuracy, completeness, initial ingestion and ongoing maintenance of client and engagement data used for ethical compliance, independence monitoring, conflict management, and client onboarding. Working under guidance from senior team members, the role helps ensure information is recorded in line with professional, regulatory, and internal requirements.  The client database is a new project and the role will evolve as the project progresses.

Duties & Responsibilities:

Client Onboarding & Acceptance Support

• Assist with the client onboarding and acceptance process by capturing and maintaining required client and engagement data.
• Create and update client and engagement records in line with documented procedures and guidance.
• Support the recording of client structures, ownership details, related entities, services, and classifications.
• Help ensure required data is complete before ethics and independence approvals are progressed, following up with engagement teams where information is missing or unclear.
• Assist with recording outcomes of client acceptance decisions, including any approved safeguards or conditions.

Ethics & Independence Data Support

·        Assist with initial client data ingestion into a new software tool.

• Maintain client, engagement, and related entity data used for independence, ethics, and conflict checking processes.
• Assist with updates to client data arising from changes in services, relationships, or organisational structure.
• Support the ongoing accuracy and reliability of data used for independence and conflict monitoring.

Data Governance & Compliance

• Maintain client data in accordance with ethics, independence, and client acceptance policies, standards, and procedures.
• Handle confidential and sensitive information in line with privacy and information security requirements.
• Identify data quality issues or inconsistencies and escalate them to senior team members as required.

Stakeholder Support & Collaboration

• Respond to routine client data queries under guidance from senior team members.
• Work collaboratively with ethics, risk, compliance, and IT teams to support effective and efficient data processes.

Learning & Development

• Develop an understanding of ethics, independence, and client acceptance frameworks.
• Build knowledge of client data systems, controls, and governance requirements.
• Participate in training, knowledge sharing, and continuous improvement activities within the team.

Skills & Qualifications:

Essential

• Experience in an administrative, data, or coordination role.
• Strong attention to detail and accuracy, with the ability to follow documented procedures.
• Respect for confidentiality and handling of sensitive information.
• Basic proficiency with databases and spreadsheets (e.g. Excel).
• Clear written and verbal communication skills.

Desirable

• Exposure to professional services or regulated environments.
• Interest in ethics, independence, risk, or compliance functions.
• Experience working with structured data or business systems.

Personal Attributes

• Reliable, conscientious, and well organised.
• Methodical and comfortable working with detailed information.
• Willing to learn, take feedback, and develop new skills.
• Demonstrates integrity and professionalism.

Work Setup:
Onsite/Hybrid

Work Schedule:
Dayshift

Core Perks and Benefits:
HMO on your first day + Free coverage for 2 dependents on your 2nd year
Government-mandated benefits
20 Annual Leave Credits
13th-month pay
Birthday Leave
Bereavement Leave

Onsite/Hybrid employee additional benefits:
Travel Subsidy Allowance
Free staff house accommodation (for those within a certain distance)
Free Shuttle service
Free Lunch
Free Uniform
Perfect attendance bonus

Additional benefits/perks to all employees
Onboarding training
Monthly employee engagement
Birthday Gift
Weekly treats
Christmas Hamper
Anniversary Gift
Opportunity to travel

Know someone who'd be perfect for this role? Refer them to us through the link below and get rewarded via Gcash for every successful hire:

https://rb.gy/u35c6

• Grad trainees, junior, entry-level, and admin positions: PHP 3,000
• Intermediate positions: PHP 5,000
• Senior and hard-to-fill positions: PHP 8,000

Send them our way, and let's win together!

Check our website to see more:
https://thebackroomop.com/

And our Facebook page if you want more:
https://www.facebook.com/TheBackRoomOP
And here's the link to our Glassdoor page, where you can see what our team members have to say about us:
https://www.glassdoor.com/Reviews/The-Back-Room-Philippines-Reviews-E3846636.htm

Get the word out!

By submitting your application, you grant us permission to retain all your application data, including Personally Identifiable Information (PII), for recruitment purposes. We will retain this information for as long as there is a legitimate business purpose or a legal requirement to do so.