Client Experience Account Manager

Supervisors/Team Leaders (Call Centre & Customer Service)

With over 9,000 professionals across 11 delivery centers in the Philippines, MicroSourcing remains the country’s largest offshoring solutions provider. Marketing Content Creator, be 100% YOU with MicroSourcing! RESPONSIBILITIES:

 

• Regularly coordinate with the client regarding the status of the offshore team
• Implement and monitor KPIs set by the client or MS
• Monitor the team’s performance
• Conduct coaching sessions and issuing corrective actions
• Monitor and track the daily attendance
• Implement policies, deadlines and standards set by the client
• Handle complaints and queries from all staff
• Provide day-to-day operational support
• Resolve minor client and staff issues
• Report to the Operations Manager and VP of Operations 
• Disseminate information to employees like updates on policies and company events.
• Create, maintain and administer schedules for outsourced staff, in coordination with the client
• Prepare and maintain statistical reports used in management decision-making – particularly attendance reports and trends, schedule adherence and other reports that may be useful in operations planning and management
• Develop reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results
• Other specific details of the job will be made known to you by your immediate superior which may be in varying scope dependent fully on prevailing project undertakings
  
   

QUALIFICATIONS:

• Graduate of any Bachelors degree, graduate studies will be an advantage 
• At least 1 year experience in managing a team as a lead or supervisor 
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers 
• Excellent computer proficiency (MS Office – Word, Excel,Outlook and Powerpoint) 
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service 
• Excellent written and verbal communication skills in the English language •
• Willing and able to cover other shifts 
• Dependable to be at work during assigned shifts and to complete work as expected 
• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues 
• Ability to work independently
  
   

What's in it for you?

• Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
• A very collaborative work cultures

Find a balance between work and life that fits you. Do what you do best with MicroSourcing!


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MicroSourcing is one of the leading offshoring and outsourcing solutions providers in the Philippines. Voted Best Non-voice Excellence Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career.

Our offices are located at Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center, and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.

Visit and apply at one of our Career Hubs, Monday-Friday, 9AM-5PM with your updated resume and a valid ID:

Eastwood Career Hub - 6th Floor, 1880 Building, Eastwood City Cyberpark, Bagumbayan, Quezon City | Career Hub - 32nd Floor, Cyberscape Beta Building, Topaz Road, Ortigas Center, Pasig City | Complex Career Hub - Ground Floor, TwoE-com Center, Mall of Asia Complex, Pasay City | Career Hub - Upper Ground FLB Corporate Center, Cebu Business Park Mabolo, Archbishop Reyes Avenue, Cebu City, 6000 Cebu

MicroSourcing is one of the leading offshoring and outsourcing solutions providers in the Philippines. Voted Best Non-voice Excellence Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career.

Our offices are located at Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center, and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.

Visit and apply at one of our Career Hubs, Monday-Friday, 9AM-5PM with your updated resume and a valid ID:

Eastwood Career Hub - 6th Floor, 1880 Building, Eastwood City Cyberpark, Bagumbayan, Quezon City | Career Hub - 32nd Floor, Cyberscape Beta Building, Topaz Road, Ortigas Center, Pasig City | Complex Career Hub - Ground Floor, TwoE-com Center, Mall of Asia Complex, Pasay City | Career Hub - Upper Ground FLB Corporate Center, Cebu Business Park Mabolo, Archbishop Reyes Avenue, Cebu City, 6000 Cebu

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