Client Experience Coach (Cebu)

• Lead and coach a team of team members to deliver outstanding, accurate, and timely work for clients.
  
• Build strong, proactive relationships with clients, understanding their needs and ensuring expectations are met.
  
• Monitor performance, provide regular feedback, co -facilitate the team member performance review process and support professional growth and accountability in collaboration with our Learning & Development team.
  
• Accurate and timely record -keeping for both team members and clients.
  
• Address challenges early, working with clients to find practical, win–win solutions, with the support of your CX Manager as required.
  
• Role -model 5 ELK values and drive a culture of excellence, connection, and continuous improvement.
  

Requirements

• A Bachelor's degree holder
  
• Strong communicator who builds trust and relationships with ease.
  
• Someone experienced in leadership, coaching, and account management (BPO or professionals/financial services preferred).
  
• Highly organised, balancing client priorities, team needs, and multiple moving parts.
  
• Calm under pressure, proactive in solving problems, and focused on delivering quality results.
  
• Grounded, empathetic, and collaborative - the kind of leader people want to follow.
  

Benefits

• Competitive salary package
  
• HMO coverage and wellness programs
  
• Weekends off & Christmas shutdown
  
• Modern office with in -house pantry and social spaces
  
• Continuous learning & leadership development
  
• Fun, inclusive culture with sports clubs, social activities, and milestone celebrations