Client Operations Representative

Requisition Number: 98302 

Client Operations Representative

Location: This is an onsite opportunity where you will work in the office during training. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605

Now is the time to bring your expertise to Client Operations Representative role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready. 

As a Client Operations Representative Level 1, you will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE). This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections.  Pre-sales support functions include: pre-qualification of accounts, product pricing, research, configuration and product information. 

What to Expect

We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.
We offer all the benefits you expect—health, dental, vision, PTO—plus: 

•    Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
•    Onsite set up (during training) 
•    Group Life Insurance 
•    Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

Leadership: The Manager for this role is Diana Yuson, Director of Client Operations. Diana is based in Manila and leads a total of 100 teammates. 

As a Client Operations Representative, you will get to:

•   Prioritize and respond to incoming client calls and emails

•   Responsible for correct and accurate order processing.

•   Prepare, manage and submit sales quotes accurately into the appropriate quote entry system.

•    Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As a Client Operations Representative you are positioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

We are looking for a Client Operations Representative with:

•  Bachelor’s degree in any course/ Associate level 

•  Some experience in customer service, operations, and other related experience is preferred

•  Strong written and verbal English communications skills

•  Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives

Insight at a Glance

•    Received 35+ industry and partner awards in the past year
•    $9.2 billion in revenue
•    #20 on Fortune’s World's Best Workplaces™ list 
•    14,000+ engaged teammates
•    Recognized as a Great Place to Work in the year 2022 and 2023
•    $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.