Client Operations Representative

Client Operations Representative (Rolling Intake)

Pasig City, Metro Manila (Monday & Friday - WFH, Tuesday to Thursday - Work On Site for the first 2 weeks only)

Opportunity Expired

The Client Operations Representative will provide customer service and manage the sales processes of their assigned Account Executive.

Opportunity details

Opportunity Type

Graduate Job

Number of Vacancies

1-10

Start Date

Ongoing

Applications Close

31 Oct 2021

Accepting International Applications

No

Qualifications Accepted

B

Accounting, Commerce & Finance

Business Administration & Management

Economics

Human Resources

Marketing, Advertising & Public Relations

Transport, Logistics & Procurement

C

Creative Arts (all other)

Fashion Design

Film & TV

Fine Arts

Graphic Design & Visual Arts

Journalism & Writing

Music & Performing Arts

Photography

E

Chemical Engineering

Civil Engineering & Construction

Communications Engineering

Electrical & Electronic Engineering

Engineering & Mathematics (all other)

Environmental Engineering

Fire & Safety Engineering

Geomatic Engineering

Geotechnical Engineering

Manufacturing Engineering

Mathematics & Statistics

Mechanical Engineering

Renewable Energy Engineering

Robotics & Mechatronics Engineering

F

Food & Hospitality

Personal Services

H

Anthropology & Geography

Classics

Criminology

Humanities (all other)

International Studies

Liberal Arts

Philosophy

Social Science (all other)

Theology & Comparative Religion

I

Bioinformatics

Computer Graphics & Animation

Computer Science (all other)

Computer Systems and Networks

Cyber Security

Data Science

Design & User Experience

Programming & Software Engineering

Video Game Development

L

Justice & Law Enforcement

Law

Legal Studies

M

Audiology & Speech Pathology

Biomedical Science

Chiropractic & Osteopathy

Exercise & Sports Science

Health Administration

Medical & Health Sciences (all other)

Medical Technology

Medicine & Medical Science

Naturopathy, Acupuncture & Complementary Medicine

• The Client Operations Representative will be responsible for developing efficient practices to serve business needs.
• Work on special projects for clients and sales force as needed.
• Attend Company, vendor, and publisher training and webinars, as directed.
• Build relationships with other Insight departments and increase efficiencies where applicable.
• Prioritize and respond to incoming client calls and emails
• Research technical information on product requests and ensure access to procurement.
• Responsible for correct and accurate order processing.
• Prepare, manage and submit sales quotes accurately into the appropriate quote entry system.
• Research technical information on product requests and ensure access to procurement.
• Ensure special bid pricing is applied and correct cost is captured on every order before the order is released.
• Ensure contract compliance
• Request and/or set up new client sold-to's, bill-to's, and ship-to's as needed.
• Manage pricing (agreement manager, contract module) and work with vendors on special pricing.
• Assist clients with their web accounts with Insight.
• Ensure correct and accurate order fulfilment
• Responsible for RMA management, credit re-bills and collections facilitation.
• Follow-up on all open client returns in a timely manner.
• Follow through to make sure the replacement order (if applicable) is placed and shipped.
• Positive interaction with Customer Service /Purchasing on RA/Replacements.
• Keep sales force informed of any problems and final resolution of issues.
• Provide order status for client base.

What you'll need to join Insight

• Preferably Bachelor's Degree in any course
• College Level
• Some experience in customer service, operations, and other related experiences.
• Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
• Strong written and verbal English communications skills
• Able to successfully manage multiple priorities
  
   

Hiring criteria

You should have or be completing the following to apply for this opportunity.