Client Relations Manager

Position Title: Council Relations Manager

Engagement Type: Hybrid (Clark, Pampanga)

Work Schedule: Monday - Friday; 9AM - 6PM PHT

Holidays to Follow: Philippines (PH)

The Council Relations Manager is responsible for delivering a high-impact, seamless, and engaging experience for members across assigned Asia Councils. This role plays a critical part in strengthening member relationships, driving engagement and retention, and ensuring the successful execution of council programs and meetings.

This is a highly dynamic, client-facing role that requires a strong balance of relationship management, operational excellence, and strategic thinking. The Council Relations Manager acts as a key connector between members, internal stakeholders, and program delivery teams to ensure maximum value is realized from each council interaction.

Qualifications:

• Education: Bachelor's degree required
• Minimum 2–3 years of experience in a client-facing role.
• Experience in hospitality, events, or stakeholder management is highly advantageous.
• Experience working in fast-paced, KPI-driven environments preferred.
• Proficiency in MS Office tools.
  Experience using CRM systems (e.g., Sugar, Salesforce, HubSpot, or similar).
• Strong written and verbal English communication skills.
• Strong interpersonal and relationship management. skills.
• Highly organized with exceptional attention to detail.
• Ability to manage multiple priorities effectively.
• Analytical mindset with ability to interpret feedback and data.
• Adaptable and agile in a fast-changing environment.
• Calm and composed under pressure with strong problem-solving ability.
• Team-oriented with a proactive and service-driven mindset.

Responsibilities:

You are a proactive relationship builder who ensures members are actively engaged and receiving value from their council participation. You are highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. You collaborate cross-functionally to deliver exceptional experiences while continuously improving processes and outcomes based on feedback and insights.

A. Member Engagement & Experience

• Drive active participation and engagement across assigned council members.
• Partner with internal stakeholders to align content and resources with member business needs.
• Develop and deliver high-quality communications including agendas, summaries, and highlights.
• Analyze member feedback and implement improvements to enhance overall experience.

B. Member Retention & CRM Management

• Monitor and track member engagement, attendance, and retention metrics.
• Identify at-risk members and support retention or replacement strategies.
• Maintain accurate and up-to-date records in CRM systems.
• Generate reports and insights to support decision-making and performance tracking.

C. Meeting & Event Operations

• Plan and execute council meetings across in-person, virtual, and hybrid formats.
• Coordinate logistics including venues, vendors, travel, accommodation, and technical requirements.
• Ensure all meeting materials meet quality standards and are delivered on time.
• Manage budgets, track costs, and ensure delivery within financial targets.

D. Cross-functional Collaboration

• Work closely with program leaders and internal teams to deliver seamless member experiences.
• Communicate and resolve issues proactively and professionally.
• Support departmental goals including engagement, revenue, and operational excellence.

E. Continuous Improvement & Support

• Identify opportunities to enhance processes and member experience
• Support leadership and team initiatives as required
• Contribute to achieving overall team performance targets

If this sounds like you, then what are you waiting for? Come join us!

Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-life balance meets a commitment to foster growth.

1. Genuinely caring Leadership Team
2. Competitive salary package
3. Company-provided full set-up for desktop/laptop with a back-up internet
4. Free pre-employment Medical Assessment (T&C apply)
5. HMO on the first day of hire
6. 15 Vacation Leaves and 5 Sick Leaves
7. Annual Performance Reviews
8. Unlimited Employee Referral Incentives\
9. Employee Loan Facilities
10. Social Clubs and Interest Workshops
11. Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
12. Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays

About Boomering Inc.:
Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.

Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.

Website: www.boomering.ph
Career Portal: https://boomering.zohorecruit.com/jobs/Careers
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