Client Relations Manager (Recruitment)

FarOutScout.com is a remote recruiting firm that works with startups to hire cost effective employees in the Philippines and South America.

Team description

You will work directly with the recruiting lead (the COO), 2-3 Talent Acquisition Specialists, and another Client Relations Manager in the recruiting team. Each day, there’s a 15 minute meeting where the recruiting team will talk through updates, identify issues, and propose solutions.

Company Culture:

At FarOutScout.com , we strive to provide industry-leading talent from the Philippines and South America to growing businesses in North America, leading to and creating long-lasting and winning relationships between us, our clients, and our candidates. We value creating high-quality output, respecting instructions, seeking feedback and iterating on your work, and taking ownership of your work.

About the Role

We're looking for a dedicated and results-oriented Client Relations Manager (CRM) to join our growing, remote team! In this role, you'll be the champion for clients seeking top-tier offshore talent, with a focus on regions like the Philippines and South America. You'll work closely with our recruiting team to cultivate lasting client relationships, manage the recruitment process from qualification to placement, and ensure exceptional client satisfaction.

Responsibilities

• Conduct initial consultations with potential clients, understanding their unique hiring needs and budget constraints.
• Develop customized recruitment solutions based on client requirements, presenting clear and competitive quotes.
• Partner with internal recruiting specialists to identify the perfect candidates for client openings.
• Manage client expectations throughout the recruitment lifecycle, providing clear and regular communication.
• Coordinate interviews, answer client questions, and advocate for qualified candidates aligned with client needs.
• Negotiate offer terms and manage onboarding logistics for successful placements.
• Build strong and lasting relationships with clients, fostering trust and loyalty.
• Identify opportunities to upsell and cross-sell additional recruitment services aligned with client needs.
• Maintain detailed client records and track key performance indicators (KPIs).

Key Performance Indicators (KPIs)

• Number of new clients per month.
• Time-to-placement for qualified candidates.
• Revenue generated from client engagements.

Requirements

• Minimum 2+ years of experience in account management, sales, OR 2+ years of experience in recruiting or in a related field.
• Proven track record of success in building strong client relationships and exceeding sales targets.
• Strong understanding of the offshore recruitment landscape, preferably with a focus on regions like the Philippines and South America.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients over the phone.
• Excellent presentation and negotiation skills to effectively present recruitment solutions and confidently navigate offers.
• Proficiency in CRM software and strong organizational skills to manage client interactions and track progress.
• We use Workable, LinkedIn Recruiter, and a variety of job boards for recruiting.
• We use HubSpot, Slack, Telegram, OpenPhone, and email to communicate with our clients.

This role is for YOU if:

• You're passionate about building strong relationships and becoming a trusted advisor to clients.
• You thrive in a fast-paced environment where you can exceed expectations.
• You're a self-motivated, results-oriented individual with a strong work ethic.
• You enjoy consultative selling and presenting solutions with confidence.
• You excel at communication and building trust over the phone.
• You enjoy working remotely and have the self-discipline to manage your own schedule.

This role is NOT for you if:

• You prefer hands-on recruiting activities like candidate sourcing and screening.
• You dislike cold calling or initial client consultations.
• You struggle with handling multiple priorities or meeting deadlines.

To succeed in this role, you will be provided with:

• Comprehensive training on our recruitment process, industry best practices, and client management strategies.
• Ongoing support from a dedicated team of Client Relations Managers and recruitment specialists.
• Access to industry resources and development opportunities to hone your sales and communication skills.
• The opportunity to build a rewarding career connecting clients with exceptional offshore talent.

Ready to join a dynamic team and become a client relations superstar? We encourage you to apply!

Benefits

• Fully-remote work - work anywhere, everywhere
• Competitive market rate