Client Service Representative

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

The Client Service Representative serves as the primary point of contact for clients, providing exceptional support, and ensuring a seamless customer experience. The CSR will handle inquiries pertaining to the client’s background screening program and overall account workflow, and ensure our clients receive superior and high-quality service throughout their journey. This role will assist clients with a variety of topics, including but not limited to communication of investigative findings, daily incoming inquiries, and reporting.

The candidate must be willing to WORK ONSITE in Quezon City, following US hours.

Duties and Responsibilities

• Support basic client inquires, process routine requests, basic operational involvement with the ability to follow established procedures.

• Handle inbound calls, emails, and chats working in a service queue environment. Makes outbound contacts as needed.

• Ensure client orders and information requests are delivered on time and that Service Level Agreements are met.

• Escalate issues/questions to appropriate internal resources.

• Efficiently partner with internal teams to solve client requests.

Qualifications

• Minimum of 3-5 years of client relations and a dedicated resource to a specified book of clients.

• Background Screening and/or pre-employment screening experience strongly preferred.

• Graduate of any 2-year or 4-year course preferred; or has at least completed 2 years in college.

• Self-motivated, proactive and goal-oriented. 

• Good problem solving and analytical skills.

• Excellent written and verbal communication skills.