Client Services Executive - Hybrid | Midshift

We are looking for an experienced Client Success Manager to own and manage a defined portfolio of UK-based clients operating in the mid-shift time zone. This role is critical to client retention, performance, and long-term growth. You will act as the primary point of contact for non-sales matters and ensure clients receive consistent, high-quality support.

• Own and manage a portfolio of UK-based clients, maintaining regular engagement and acting as the primary point of contact for non-sales matters.
• Coordinate and resolve client issues across performance, HR, and IT, escalating risks early and maintaining accurate CRM records.
• Coach clients on managing offshore teams effectively, including cultural dynamics, communication, and performance management.
• Identify opportunities for team expansion, new roles, or replacements, and ensure accurate handover to Talent teams.
• Collaborate with internal teams (People & Culture, Performance, Talent, Technology) to resolve client challenges and drive outcomes.

• Minimum 5 years’ experience in client services, account management, BPO, SaaS, or a related environment.
• Proven ability to manage multiple client accounts concurrently and operate under pressure.
• Strong written and verbal communication skills, including handling difficult conversations with senior stakeholders.
• High level of personal accountability, ownership, and commercial awareness.
• Systems-driven with strong attention to detail, discipline in escalation, and follow-through on actions.

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity: 

• Hybrid - 1-2 days quarterly onsite visit
• Mon - Fri: 11:00 AM - 8:00 PM PHT
• HMO with 1 free dependent and medical reimbursements
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. 

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

🔗 Learn more about us through our official pages:

Website: https://twoconnect.com.au/

Careers: https://apply.workable.com/twoconnect-careers/

LinkedIn: https://linkedin.com/company/twoconnectau

Facebook: https://www.facebook.com/2woconnect/

Instagram: https://www.instagram.com/twoconnect_/