Client Services Manager

Role Overview:

We are seeking an experienced Client Services Manager to lead service delivery, strengthen business partnerships, and support the success of employees across assigned accounts.

This role is ideal for a strategic and people-focused leader who can connect business priorities with team performance, improve the way services are delivered, and build long-term value through strong collaboration, accountability, and continuous improvement.

✨ Why You’ll Love Working With Us

• Annual Bonus and Salary Reviews


• Comprehensive HMO + 1 free dependent


• 30 days paid leave (vacation, sick and wellness) - with cash conversion


• Real growth — workshops, training and clear career pathways


• Great culture — team events, employee fairs, and monthly games with exciting prizes


• Tenure rewards — milestone gifts at 1, 5 and 10 years


• 2 days weekly rest for a better work-life balance

Key Responsibilities:

• Oversee assigned accounts and ensure services, commitments, and performance standards are consistently delivered.


• Build trusted partnerships with key stakeholders and translate their priorities and feedback into clear internal actions.


• Lead employee performance, coaching, engagement, and development initiatives across supported teams.


• Analyse KPIs, service trends, and operational concerns to improve quality, efficiency, retention, and account growth.


• Coordinate with senior leaders and cross-functional departments to resolve issues, strengthen processes, and deliver sustainable outcomes.

Qualifications:

• Minimum 8 years of managerial experience in account management, service delivery, customer success, outsourcing, or a related function.


• Proven experience overseeing high-value accounts, stakeholder relationships, service performance, and multiple business priorities.


• Strong background in team leadership, coaching, performance management, change management, and conflict resolution.


• Excellent English communication, negotiation, presentation, analytical, and decision-making skills.


• Proficient in Microsoft Office 365, CRM platforms, reporting systems, and analytics tools; international stakeholder experience is highly advantageous.
  


• Willing to work in the office full-time at Arcovia City, Brgy. Ugong, Pasig City. (Monday-Friday, shifting schedule)

About Cybalink Solutions:

Cybalink Solutions is an Australian-owned outsourcing partner providing world-class operational support to the construction, engineering, and resources industries. We value our people as much as our clients, offering a dynamic, fun, and team-focused workplace with genuine long-term careers. If this sounds like you, apply now and grow your career with a team that backs you.