Client Services Manager (Account Operations)

Client Services Manager (Account Operations)

If your idea of customer success is based on a motivation to help others find solutions to their challenges our Client Services Manager (Account Operations Manager) is a role to consider. Our AOM is the key liaison for our clients and internal operations/ support teams in designated call centers. This client services role uses an understanding of our client’s business objectives to assist with their customer service strategies, solve client problems, and expand our opportunities for revenue growth.

In this role, you will:

• Liaise with client representatives of all levels as a key point of contact
• Execute consistently against the client’s plan
• Conduct weekly and monthly business reviews
• Hold weekly operations calls with internal support teams
• Process and analyze internal and external data collection requests
• Communicate and proactively support client initiatives
• Understand and analyze account-related financial information
• Prepare account-specific communications

We are looking for someone who:

• Has at least 3 years of experience in a client-facing role
• Is passionate about customer success with a proven track record of achieving client goals
• Can build and nurture relationships with multiple stakeholders to solidify our client partnerships
• Solve problems with curiosity and creativity
• Focus on continuous improvement and operational optimization
• Embrace challenges and change
• Communicate effectively in person and writing, responding to inquiries from managers and clients
• Use MS Office for data analysis and creating presentations
• Experience in a call center environment is a plus
• Occasional travel may be required

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a client services manager?

For three decades, ResultsCX has been a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs. ResultsCX’s track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 30 locations and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), process automation, and our own SupportPredict digital engagement software as a service (SaaS).

For three decades, ResultsCX has been a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs. ResultsCX’s track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 30 locations and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), process automation, and our own SupportPredict digital engagement software as a service (SaaS).

Show more

Perks and benefits

Medical

Miscellaneous allowance

Don’t provide your bank or credit card details when applying for jobs.

Researching careers? Find all the information and tips you need on career advice.

#J-18808-Ljbffr