Client Services Partner (Hybrid) - #34360

Our client is the global leader in B2B marketing as a service (MaaS), a subscription-based alternative to traditional B2B marketing delivery models. Offering AI-enabled B2B marketing talent and strategic consulting, our client allows marketing leaders to accelerate growth in today’s resource-constrained environment and to deliver measurable results without increasing budgets.

This is an excellent opportunity for a Client Services Partner to join a company who values creativity, transparency, growth, and emphasizes team work and results.

Responsibilities:

• Own and manage a portfolio of accounts (primarily Manage/Foundation tier) with responsibility for satisfaction, delivery health, and retention
• Support Client Partners on key strategic accounts by owning assigned workstreams, deliverables, or service areas
• Coordinate onboarding activities, client communications, project timelines, and reporting workflows to ensure a smooth and consistent delivery experience
• Monitor account performance metrics (e.g., TTFV, CSAT, delivery quality) and surface actionable insights, risks, or opportunities for Client Partners
• Build trusted relationships with client stakeholders by responding to questions, tracking progress, and ensuring alignment to expectations
• Document and evolve internal processes, templates, and onboarding playbooks to support operational excellence and scale
• Represent the client voice and operational needs in internal delivery conversations and status forums
• Surface and act on client signals to unlock new areas for value creation and account growth.

Your Mindset:

• Client-Obsessed: Deeply committed to supporting client goals and delivering operational excellence.
• Detail-Oriented & Outcome-Driven: Brings rigor to client management with high degrees of organization, while keeping outcomes and client impact front and center.
• Collaborative & Adaptive: Operates with agility and empathy across global delivery teams and client situations.
• Organized & Proactive: Plans ahead, anticipates needs, and thrives in high-growth environments.
• Communicative & Clear: Provides clarity and confidence in communications, even amidst ambiguity or change.

• 5 – 7 years of experience in client success, project management, or marketing operations roles (services, agency, or B2B environment preferred)
• Experience managing client communications, onboarding, and delivery coordination across cross-functional teams
• Strong command of marketing operations, KPIs, and platform workflows
• Demonstrated ability to prioritize, multitask, and operate with calm urgency
• Demonstrated leadership on accounts or mentorship of junior team members
• Must be living in Metro Manila

Advantageous / Nice to Have:

• Sales Force and Monday.com experience is a plus

Employment Type: Full time

Schedule: Monday to Friday - US or EMEA time

Location: Hybrid - Two times a week in Ortigas East, Pasig City

Industry: Marketing as a Service