Client Services Specialist

Company : Sven

Job Type : Full Time

Quezon City, National Capital Region (Manila)

Job Description - Client Services Specialist

Ensure client satisfaction through smooth project continuance and ongoing support for technical projects
Manage the end-to-end operations different CMS/platforms for our clients
Respond to client concerns or inquiries for troubleshooting L1 issues and requests through different channels: Email, Jira, Mobile, SMS
Provides reports on issues, and escalates to the team when needed
Prepare and analyze web/mobile/server reports, and provide insights on performance
Create communications related to technical projects, including new features, downtime, upgrades, etc.
Develop user/admin manuals and lead user trainings on using our tools and platforms

Requirements

With at least 1 year work experience as a Technical Support or similar role

Benefits

DIGITAL WORK MADE REFRESHING FOR YOU
Digital isn’t the easiest industry to be part of — it’s always on and always evolving. The client pressure is real, but with the right support and programs in place, you’ll know you’ve got it — and we gotchu too as part of one of only two agencies in the Philippines certified as a Great Place to Work.

BEST SUPPORT FAM

Immerse in a supportive atmosphere with uplifting mentors and teams.
Vibe with us through monthly employee programs and events
Get recognized for your hustle – we celebrate wins

DIGITAL 1ST PRODUCTIVITY

Level up on efficiency through Digital 1st equipment, tools, and systems.
Boost your skills with in-house learning programs and company-sponsored training.
Stay agile by adhering to SCRUM and Agile methodologies and rituals

FULFILLING BREAKTHROUGHS

Own your career path with regular appraisals and growth opportunities.
Rotate through diverse projects, gaining exposure to different languages, frameworks, and platforms.
Use your leaves in any way you like – for catching up, pursuing your passions, or contributing to the community.
Stay healthy and secured with HMO and life insurance, plus all-around support from different experts on mental health, nutrition, finances, and more.

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Client Services Specialist

Job Description - Client Services Specialist

Requirements

Benefits

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