Client Services Supervisor (Account Management/Onboarding Support)

Satellite Office is looking for an experienced and qualified account management coordinator to assist achieving our high growth targets.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

KEY ACCOUNT MANAGEMENT

• Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner


• Act as an escalation point and a major advocate of the client


• Ensure an accurate assessment of client satisfaction at all times using various resources- regular daily contacts, weekly, monthly quarterly business reviews, and bi-annual pulse surveys (via phone or )


• Identify, develop, implement, and make recommendations on strategic value-adds (innovation)


• Drive inside sales initiatives

ONBOARDING OPERATIONAL SUPPORT

• Conduct onboarding for new hires and nurturing long-term client and staff relationships


• Establish a clear understanding of the client’s tactical strategic plans


• Prepare client/sales visit agenda and presentations


• Develop effective communication platforms for clients and staff


• Any other administrative task requested on a regular or ad-hoc basis


• Deal with client requests and troubleshoot problems

NEW ACCOUNT SETUP

• Participate in account setup in partnership with the client specific to IT setup, office fit-out, branding due-diligence exercises

WHAT ARE WE LOOKING FOR? PERSONAL SKILLS QUALITIES

• Proactive, resourceful, self-motivated, takes initiative


• Strong communication skills (written and spoken)


• High service orientation.


• Ability to meet deadlines with excellent time management skills


• Calm, polite, and professional behavior.


• Precise, accurate and attentive to details


• General business knowledge

SPECIAL REQUIREMENTS

• Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)


• Advanced knowledge of Google Doc, Sheets, Mail, Calendar


• Experience with Australian businesses is beneficial

QUALIFICATIONS EXPERIENCE

• Bachelor’s Degree


• At least three plus (3+) years of experience in client/account management and new hire onboarding


• Background in IT procurement and inventory management is a plus but not required