Client Success Manager

Apply here: https://operationsarmy.com/application

We are seeking a seasoned Customer Success Manager with strong technical project management experience to lead two high-impact enterprise customer implementations. These projects involve deep integrations and complex workflows, requiring a leader who can manage large-scale deliverables while maintaining strong client relationships and cross-functional alignment.

This is not a simple checklist management role. You'll act as the primary point of contact between our product and engineering teams and two closely aligned customers with strategic importance. You will drive the entire delivery lifecycle -- ensuring expectations are aligned, risks are mitigated early, decisions are well-documented, and stakeholders are kept informed.

Who You Are:
A seasoned technical project manager with a strong grasp of software development and systems integration
Experienced in enterprise customer implementations, ideally in SaaS or B2B software environments
Adept at risk identification and navigating ambiguity in client projects
You have experience managing complex initiatives involving multiple departments and systems
Known for direct, clear communication and the ability to manage sensitive or tough conversations
A natural relationship builder who thrives under pressure and builds rapport quickly with executive stakeholders
Able to work Eastern Standard Time hours (EST) and be available for meetings and updates throughout the day
Comfortable working odd or extended hours if the project demands it
Highly organized, proactive, and detail-oriented

Apply here: https://operationsarmy.com/application