Client Success Manager

Job Title: Client Success Manager

About the Client: Our client is a well-established professional IT services organization specializing in Managed Services, Cloud Solutions, and IT project delivery. They focus on enabling modern, future-ready workplaces through innovative cloud and mobility solutions. With decades of industry experience, the company partners with leading global technology providers to deliver scalable, value-driven IT solutions tailored to business needs.

Overview: As a Client Success Manager, you will play a crucial support role collaborating with customers and the Account Managers. Your responsibilities will include handling sales requests, creating and processing IT product and service proposals, updating customer information in the PSA system, ensuring deadlines are met, and engaging in discussions with customers to enhance service delivery.

Responsibilities:

• Work directly with Account Managers and customers to address their needs and
  concerns.

• Manage sales requests and collaborate with Account Managers.

• Create and process IT product and service proposals.

• Update customer information in the PSA system.

• Ensure deadlines are met and deliverables are on time.

• Conduct discussions with customers to identify areas for improvement and understand
  their evolving needs.

Qualifications:

• 2-3 years of experience in supporting customers in the MSP world.

• Strong knowledge of computer networking products and services.

• Experience with ConnectWise PSA/Manage and ConnectWise CPQ/Sell.

• Familiarity with Microsoft NCE, Azure, Fabric and Modern Software offerings.

• Some knowledge of MDM.

• Ability to juggle multiple tasks under time constraints.

• Strong communication skills with the ability to set clear expectations.

• Additional Requirements: Proficient in Microsoft Office applications; Willingness to become an expert with ConnectWise solutions.

Schedule: Night Shift (US Hours)

Setup: WFH / Remote

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package

  • HMO Day 1 + FREE dependent coverage

  • De minimis and allowances

  • Attendance bonus

  • Paid time offs

• Company-provided work setup (laptop, monitor, accessories)

• Training, career growth, and global exposure

• A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!