Clinical Documentation AI Specialist

Job Expectations:

• Position Type: Experienced - Specialist
• Employment Type: Full-Time; Permanent (Direct Hire)
• Work Setup & Location: Fully Remote - Metro Manila
• Work Schedule: Weekdays; Day Shift (AU)
• Industry: Digital Health / Healthcare Technology

About the Job:

We are looking for a Clinical AI Support Specialist to join our client's growing digital health team and help transform clinical documentation through AI-powered technology. In this role, you will use your clinical knowledge to design and customize intelligent documentation templates that enable healthcare professionals to create accurate, high-quality clinical notes more efficiently. You will work closely with Customer Success, Product, AI specialists, and healthcare professionals to continuously improve documentation workflows and deliver an exceptional user experience.

Key Responsibilities:

• Design and build AI-powered clinical documentation templates tailored to individual healthcare providers' workflows.
• Analyze consultation notes, referral letters, operative reports, and other clinical documents to understand documentation styles and clinical reasoning.
• Configure and maintain reusable documentation templates within the AI platform.
• Collaborate with Customer Success teams to deliver customized documentation solutions for clients.
• Partner with Doctors-in-Residence, AI specialists, and cross-functional teams to ensure documentation quality and clinical accuracy.
• Review, refine, and continuously improve templates based on customer feedback and evolving clinical requirements.
• Learn and apply AI-enabled documentation workflows and contribute ideas for process and product improvements.
• Ensure templates align with clinical best practices, healthcare standards, and user needs.
• Provide documentation support and troubleshoot template-related issues when needed.
• Maintain high-quality standards while working in a fast-paced, technology-driven environment.

Qualifications:

• Bachelor's Degree in Nursing, Medicine, or another healthcare-related field.
• At least 2 years of clinical or healthcare industry experience.
• Registered Nurse (RN), Medical Doctor (MD), or another licensed healthcare professional with strong clinical experience.
• Strong understanding of medical terminology, clinical documentation, and healthcare workflows.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Comfortable learning new software, AI tools, and emerging technologies.
• Experience in Clinical Documentation Improvement (CDI), Utilization Review (UR), healthcare operations, medical writing, or healthcare BPO is an advantage.
• Experience with healthcare technology, digital health platforms, or AI tools such as ChatGPT, Claude, or Gemini is a plus.
• Prior experience with prompt engineering or AI workflow design is beneficial but not required, as comprehensive training will be provided.
• Excellent English communication skills (written and verbal).

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Only shortlisted candidates will be contacted. Updating or tailoring your CV is highly recommended.