Clinical Operations Specialist

We are seeking a motivated and enthusiastic professional to join our Benefits Guided Care department as a Clinical Operations Specialist. In this role, you will play a crucial part in providing exceptional support and service to our clients.

Key Responsibilities

•Manage case and patient calls with professionalism

• Efficiently handle outpatient clinical calls within 6 minutes

Skills & Qualifications

Technical Requirements

• Registered Nurse (RN) with 3 years of bedside experience

• Experience in ER, ICU, or OR is a plus

• Ability to type 45+ WPM with precision and accuracy

• Strong technical proficiency and comfort with online independent study

• Capability to memorize and consistently apply key scripts verbatim

• Able to navigate complex decision trees and apply foundational principles

Soft Skills

• Self-motivated with a passion for learning and professional development

• Exceptional communication skills—direct, concise, and engaging

• Comfortable with repetitive tasks and structured processes

• Strong organizational and problem-solving skills

• Ability to receive and apply feedback proactively

• Must demonstrate initiative, professionalism, and adaptability

Working set-up: Onsite at Ortigas

Shift days, hours and time zone: 10:45am - 7:15pm CT - change in day light savings