Cloakroom Attendant

• Assist in storing and retrieving luggage and personal items for both in-house and non-in-house guests.
  
• Safely store all gest belongings, ensuring each item is properly tagged, logged, and handled with care.
  
• Perform daily inventory checks to maintain an updated record of stored items and monitor unclaimed property for appropriate reporting.
  
• Keep accurate documentation of all deposited and retrieved items in compliance with the departmental procedures.
  
• Maintain cleanliness, orderliness and professional appearance of the Cloakroom and Bagged Counter areas; report any maintenance or housekeeping concerns to the Shift-in-Charge
  
• Provide guest with accurate information about hotel services, facilities, and directions, and offer escort assistance when needed.
  
• Assist guest in handling and securing fragile or perishable items in accordance with quality and safety standards.
  
• Coordinate with Bell Dispatchers to ensure smooth and timely execution of guest request and item handling.
  
• Assist guest with the transportation needs in a prompt and courteous manner.
  
• Handle guest errands within or outside the property as required.​
  

Requirements

• Minimum relevant experience of Concierge/ Bell Services in the Hotel industry is an advantage.
  
• Good command of both written and spoken English