Cloud Operations Engineer (PHL)

Role Details

Location: Manilla, Philippines
Contract Duration: Full Time
Work Arrangement: Hybrid
Type of Support: IT Support
Work Schedule: Monday - Friday, 10am - 6pm US Mountain Time, some weekends
Expected Start Date: March 26, 2026
 

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

The Cloud Operations Engineer role is an individual contributor who is responsible for the planning, rollout, maintenance, inter-connectivity and troubleshooting of Crescendo’s cloud platforms (such as Google Workspace, Slack, Jira, and others).

This is a technical role designed to include both collaborative business analysis with associates throughout the company and back-end technical work independently of, and in collaboration with, the IT, Security, and Engineering teams.
 

What You’ll Do:

• Effectively communicate complex concepts with vendors, customers, co-workers and management, both verbally and in writing.
• Engage with business partners to analyze opportunities and implement innovative process and technology solutions
• Evaluate, implement, and support reference integration architectures between platform systems
• Perform advanced administration and troubleshooting of Crescendo platform systems.
• Own the change management and configuration/maintenance processes for specific Crescendo network and cloud platforms.
• Strategize with the global IT manager on new platform/app initiatives, feature rollouts, and potential integrations between platforms.
• Collaborate with the information security team to ensure that platforms are secure and meet Crescendo standards.
• Monitor platforms and address availability and security issues as they arise.
• Assist the information security team in performing regular access audits and performs role & license changes as appropriate within each platform.
• Maintain documentation in Crescendo’s Confluence wiki on platform management best practices, admin guides and troubleshooting guides.
• Train IT and security staff on platform administration best practices and standard procedures
   

What We Expect From You:

• 3-5 years of experience applying business analysis techniques and business process engineering
• Some knowledge/experience with modern scripting languages
• Good knowledge administering and configuring enterprise productivity or line of business platforms
• Knowledge of modern SaaS platforms and cross-platform integrations
• SDLC knowledge
• Knowledge of and experience applying structured IT change management procedures
• Strong business acumen and communication skills

• Configuration/Management of SaaS platforms such as Google Workspace, Slack, Jira
• Experience working with SSO and identity providers
• Experience administering cloud platforms such as GCP, AWS
   

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.


• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.


• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.


• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.


• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].

PRIVACY NOTICE

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To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.