Cloud Support Analyst

As a Cloud Operations Analyst, you will be responsible for the day-to-day operations of our cloud infrastructure. You will collaborate with cross-functional teams to ensure optimal performance, monitor system health, and implement improvements to enhance overall reliability. The ideal candidate is well-versed in cloud technologies, possesses strong analytical skills, and thrives in a dynamic and fast-paced environment.

Responsibilities

·        Monitor and maintain the health, performance, and security of our cloud-based systems.

·        Respond to and resolve incidents, alerts, and service requests in a timely manner.

·        Implement, Standardize, and maintain automation processes for routine operational tasks.

·        Conduct regular system audits to ensure compliance with security and operational policies.

·        Plan, implement, and monitor Continues Integration/Continues Delivery (CI/CD) activities in the cloud environment.

·        Develop and implement security solutions together with our security team and contribute to hardening and securing our cloud systems.

·        Participate in on-call rotation to provide 24/7 support for critical incidents.

·        Work with vendors and service providers to troubleshoot issues and optimize services.

·        Assist in the planning and execution of disaster recovery and business continuity procedures.

·        Stay current with industry best practices and emerging cloud technologies.

Job Qualifications

·        Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).

·        5+ years of experience administering Cloud based infrastructure – AWS, Azure, OCI

·        Proven experience in cloud operations or a similar role.

·        Certification in cloud platforms such as OCI, Azure, AWS or Google Cloud is a plus.

·        Strong understanding of cloud-based infrastructure, services, and deployment models.

·        Proficiency in scripting and automation (e.g., Python, PowerShell).

·        Experience with monitoring and logging tools for cloud environments.

·        Experience with Continues Integration/Continues Delivery (CI/CD), automation, configuration tools and deployment processes.

·        Experience with container solutions and can manage Kubernetes or similar platforms.

·        Operating system (Microsoft, Linux) and database know-how are an advantage.

·        Solid troubleshooting and problem-solving skills.

·        Excellent communication and collaboration skills.

Preferred Qualifications:

·        Advanced certifications in cloud operations or related areas.

·        Familiarity with DevOps practices and tools.

·        Knowledge of container orchestration platforms (e.g., Kubernetes).

·        Understanding of ITIL or other IT service management frameworks.

The successful candidate will have a proven ability to be self-motivated, perform effectively under minimum supervision, and driven to deliver world class services. This position requires a person who takes pride in the commitment to the position with a high degree of professionalism.