COE Specialist - Universal Agent

About the Role

Uber Freight is a cutting-edge logistics platform revolutionizing the freight industry by leveraging technology to simplify and optimize how goods move. By connecting shippers and carriers through an innovative, user-friendly platform, we empower businesses with efficient and transparent solutions for their supply chain needs.

Our platform offers real-time tracking, upfront pricing, and a vast network of reliable carriers to ensure seamless and efficient freight transportation. For carriers, we provide flexible tools to browse and book loads, plan routes, and manage paymentshelping them save time and maximize earnings.

At Uber Freight, we are committed to transforming logistics by eliminating inefficiencies, improving transparency, and delivering exceptional value to shippers and carriers alike. Join our team to be part of a fast-paced, dynamic environment where innovation drives everything we do and make a lasting impact on the future of global freight transportation.

Job Description

We are looking for a COE Specialist - Universal Agent to join our Uber Freight team! As a key member of our Center of Excellence (COE) team, you will be the frontline support for our shippers and carriers, ensuring a seamless and efficient experience across multiple lines of business. You will handle a variety of inquiries, resolve issues, and escalate concerns when necessary, all while providing valuable insights to enhance our service.

Key Responsibilities

• Customer Support: Answer emails and phone calls from shippers and carriers, providing prompt and professional assistance.
• Multi-Line Business Expertise: Respond to queries across multiple Uber Freight business lines, ensuring accurate and consistent information.
• Issue Resolution: Act as a problem-solver, working diligently to resolve customer issues and provide the best possible experience.
• Escalation Management: Identify complex concerns and escalate them to the appropriate teams when necessary for further resolution.
• Service Improvement Insights: Provide feedback and recommendations based on customer interactions to help refine processes and enhance the user experience.
• Automation Support: Occasionally assist in testing automation initiatives to improve efficiency and streamline support operations.

What Were Looking For

• Open to Fresh Graduates

• Experience in customer service, logistics, or a related field is a plus.

• Strong problem-solving skills and a proactive mindset.

• Excellent communication skills, both written and verbal.

• Ability to handle multiple lines of business and quickly adapt to changing priorities.

• Comfortable with technology and willing to learn new systems.

• A team player with a passion for delivering exceptional service.

Preferred Qualifications

• Work experience in customer-centric industries such as hospitality, airlines, and banking.
• Extensive experience working with diverse markets across multiple countries, with a strong understanding of cultural differences and customer expectations.

Why Join Us?

At Uber Freight, were transforming the logistics industry with cutting-edge technology and customer-first solutions. As a COE Specialist II, you'll be at the heart of this transformation, directly impacting the experience of our shippers and carriers. You'll also have opportunities to grow within the organization, contribute new ideas, and be part of a team that embraces innovation and change.

Perks:

• HMO Coverage + Free Dependent
• Leave Credits
• Allowance
• Attendance bonus
• Monthly prizes and bonuses
• Up to 30K referral bonus
  
  Setup:

- Onsite (SM Aura Premier Office Tower, 4 McKinley Pkwy, Taguig, Metro Manila)
- Shift: Shifting
- 6-month project-based contract with strong potential for renewal & regularization