Cold Calling Representative

Position: Cold Calling Representative

Number of hours: TBA
Schedule: GMT Timezone

Key Responsibilities

• Conduct outbound cold calls to prospective customers using company-provided lead lists and prospect databases.

• Introduce the company's products or services professionally and communicate the value proposition clearly.

• Identify and engage relevant decision-makers to generate interest and potential business opportunities.

• Qualify prospects by asking relevant questions, understanding their needs, and assessing their suitability for the company's offerings.

• Handle initial objections professionally and respond to prospect questions using approved scripts and information.

• Follow up with prospects consistently through phone calls, emails, and other approved communication channels.

• Schedule appointments, sales calls, or meetings with qualified prospects for the sales or business development team.

• Maintain accurate records of calls, conversations, prospect responses, follow-ups, and lead status in the CRM.

• Meet established performance targets, including daily call volume, contacts reached, qualified leads, and appointments booked.

• Provide regular updates on calling activities, prospect feedback, and campaign performance.

• Coordinate with the sales team to improve calling scripts, outreach strategies, and lead qualification processes.

Qualifications

• Proven experience in cold calling, telemarketing, outbound sales, appointment setting, or lead generation.

• Excellent verbal English communication skills and a clear, confident, professional phone presence.

• Comfortable making high volumes of outbound calls and speaking with new prospects.

• Strong prospecting, persuasion, relationship-building, and objection-handling skills.

• Ability to engage decision-makers, qualify prospects, and generate interest in products or services.

• Resilient and comfortable handling rejection while maintaining a positive and professional attitude.

• Strong follow-up skills and the ability to work toward measurable calling and appointment-setting targets.

• Experience using CRM systems, dialers, call-tracking tools, or lead management platforms.

• Good organizational skills and attention to detail when documenting prospect interactions.

• Ability to work independently, manage time effectively, and meet daily or weekly performance goals.

• Reliable internet connection, a suitable remote working setup, and a quiet environment for making calls.