Collections Representative (Metro Manila/Cebu)

Join the fastest growing BPO company in the Philippines!

Our culture makes our workplace fun, warm, and enjoyable.

As we always say, life is #BetterwithSSG

What you'll do:

• Performs outbound calls
• Responsible for building relationships with customers, whose account payments are overdue, assisting them with their situation and solving their problems to reach a positive conclusion.
• Gaining customers' commitment to making payments on their overdue account and enabling them to have their accounts up to date
• Capable of diligently responding to inquiries and other Payment, Billing and Collections concerns
• Able to multitask and learn business specific updates immediately
• Tracks individual performance and able to identify personal performance gap
• Tracks scheduled call back and call all pending clients on a timely manner

About you:

• At least 6 months BPO experience, preferred but not required
• Background in collections is required, BPO setting.
• Knowledgeable in computer skills (Microsoft Office)
• Good Verbal Communication & Active Listening
• Highly motivated and should be flexible in terms of working in different shifts
• Ability to personally engage a contact and effectively get the message across
• Must be goal oriented and driven to exceed expectations.