Collections Specialist - Temporary FTE Contracts - Manilla

Job Opportunity: B2B Collections Specialist (Contract Role – Pasig, Manila)

We are currently seeking a driven and detail-oriented B2B Collections Specialist to join a global organization through a leading recruitment agency. This is a contract position based in Pasig, Manila, ideal for someone with a passion for customer service and a proactive approach to accounts receivable.

Key Responsibilities:

·         Proactively follow up with clients via phone and email regarding overdue invoices.

·         Manage and resolve customer disputes through to completion.

·         Ensure all collection activities comply with internal controls and processes.

·         Respond to customer and internal queries in a timely and professional manner.

·         Escalate unresolved debt issues to account and line managers as necessary.

·         Collaborate closely with Order Management, Customer Service, Sales, and Cash Application teams to resolve disputes and queries efficiently.

·         Provide general support on matters such as refunds, payment forms, discrepancies, tax forms, and statements of account.

·         Maintain accurate and updated customer contact records.

·         Document customer status through account notes and reviews.

·         Support global Credit and Collections team with knowledge sharing and process alignment.

·         Perform ad hoc administrative tasks related to collections as required.

Requirements

What We're Looking For:

·         Minimum 1 year of experience in a B2B collections or accounts receivable environment.

·         Strong verbal and written English communication skills.

·         Excellent problem-solving abilities and a strong sense of ownership.

·         High attention to detail and a results-driven attitude.

·         Proven ability to manage multiple tasks and meet deadlines.

·         Working knowledge of Microsoft Office (Excel proficiency preferred).

·         Experience with platforms like Salesforce or HighRadius is a strong plus.

If you're ready to take on a challenging yet rewarding role in an international environment, apply now to be considered for this exciting opportunity.