Collections Team Lead

Job Expectations:

• Position Type: Experienced - Lead
• Employment Type: Full-Time; Permanent (Direct Hire)
• Work Setup & Location: Onsite - McKinley Cyberpark, Taguig City
• Work Schedule: Mondays - Fridays; Night/Shifting
• Number of Headcounts: 5+ FTEs Available
• Industry: IT Consulting & Services (IT-BPO)

About the Job:

We are looking for an experienced and detail-oriented Collections Team Lead to join our client's finance operations. In this role, you will oversee the daily performance of the collections team, ensure adherence to accounts receivable (AR) processes, and provide guidance on complex issues. You will collaborate closely with clients, internal stakeholders, and external partners to resolve disputes, optimize collections efficiency, and maintain process compliance.

Key Responsibilities:

• Lead and coach the collections team, reviewing their work and resolving queries to ensure accuracy and efficiency.
• Perform collection activities and manage day-to-day operations in the absence of team members.
• Collaborate with clients and external stakeholders to resolve AR issues, disputes, and process discrepancies.
• Support management in reporting, analytics, and process improvement initiatives.
• Provide technical guidance and training to team members, leveraging expertise in collections and AR processes.

Qualifications:

• Bachelor's Degree in Accounting, Finance, or a related field.
• Extensive end-to-end knowledge of Order-to-Cash (O2C) processes in a BPO environment.
• Strong understanding of Credit Control, Billing, Cash Applications, Suspense Account management, Bad Debt, Write-offs, Chargebacks, and Dispute Management.
• Hands-on experience in AR process controls and ERP-based F&A BPO operations.
• Proficient in MS Excel and reporting tools; strong analytical and problem-solving skills.
• Excellent communication skills (verbal and written) in English.
• Experience managing a Collections Helpdesk or resolving AR discrepancies with internal and external customers.
• Accounting knowledge for AR month-end close is preferred.
• Experience in IM or Records Management sector is an advantage.
• Can start immediately, if possible.

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