Commercial Inventory Team Leader- Keying

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Commercial Inventory Team Leader- Keying

Apply locations Taguig City time type Full time posted on Posted 14 Days Ago job requisition id R8612

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Team Leader has the responsibility to ensure that all personnel in their respective teams are working effectively toward client objectives/targets with a major focus on quality assurance and team performance. The Team Leader will engage with staff as required in areas including but not limited to: performance, personnel management, escalations along with quality to ensure the delivery of a successful outcome within the program. Reports into the Seven Networks Dedicated Operations Manager and regularly updates them on team progress, performance and issues. Works with Dedicated Operations Manager to ensure strategic and departmental objectives are adhered to.

Team Leader Duties and Responsibilities:

Quality Monitoring

• Evaluate performance procedures and quality metrics

• Advocate compliance to the program standards and procedures

• Be a point of reference for quality evaluations

• Regularly review and maintain the frontline quality evaluation guidelines and associated tools

• Report Quality Assurance evaluations

• Updates the Quality Assurance guidelines

Performance Management

• Ensure all staff are onboarded and offboarded successfully

• Facilitate performance planning, reviews and development plans for all team members

• Manage team members’ adherence to roster, company policies, procedures, KPI’s and targets

• Drives HR policy adherence

Communication

• Organise and facilitate team meetings to provide effective communication to, from and within the team

• Ensure efficient and effective dissemination of information and communication to team members

• Ensure relevant information affecting staff delivery of services i.e. regulatory changes is actioned accordingly

• Vary communication techniques and methods to reach all audience learning preferences

• Building a strong relationship and working in collaboration with an onshore Australian client

Coaching

• Contribute to the skills competency assessment process for tenured staff, and speed to competency for new employees

• Support the onboarding of new frontline employees by providing additional coaching and support

• Help improve the technical competency of our Commercial Inventory staff through quality evaluations which identify both strengths and development opportunities

• Clearly communicates the areas of opportunities of the Commercial Inventory staff during the coaching sessions

Continuous Improvement

Identifies opportunities to improve performance by using the data and analysing trends and its impact to performance

Areas of direct responsibility

The preparation of commercial schedules for Seven Network Metro channels as allocated ensuring:

• ensuring statutory & regulatory compliance including of the Broadcasting Services Act (BSA) and the Australian

Communications & Media Authority (the ACMA), the regulatory requirements of the Television Industry Code of Practice, the Trade Practices Act and all other relevant industry legislation and Codes of Practice in all activities

• accurate delivery of booked campaigns, sponsorships and client terms & conditions

• free of potential credits or makegood claims

• correct application of Sales and Inventory Management policies to each schedule and transaction

• maximised revenue potential of each schedule through placement and communication of availabilities

Servicing and facilitating Network Sales Teams access to the inventory ensuring:

• high level of service and professionalism delivered on each transaction

• correct application of Sales and Inventory Management policies to each transaction

• all required statutory & regulatory compliance

Advanced and post-TX inventory management to create maximum revenue opportunity, and ensure schedule integrity is maintained while reconciling inventory unable to be broadcast.

Providing positive contributions to discussion and debate and proactively searching out innovative ways to improve present procedures.

Using time effectively, economically and proactively to advance broader team delivery outcomes.

Task specific Skills/Duties/Responsibilities

General Scheduling

• Ensure all specific tasks are completed to deliver accurate , broadcast quality draft, final and debriefed commercial schedules compliant with statutory and regulatory requirements, optimised inventory usage, commercial placement, sponsorship and scheduling issues identified , resolved or notified to be free of potential makegood or credit claims as directed prior to specified deadline

• Source, consistently and constantly reference the current program formats applicable for the relevant market/s/channel/s as a daily tool for ongoing sales access, availability management, inventory housekeeping, commercial placement and keying applications

• Accurately apply sponsor placement plans, advising integrity/delivery issues to Sponsorship team

• Provide accurate communications to Presentation teams to ensure Sales schedules sync with Content schedule

• Keep up to date on programming, ratings and demand information impacting Seven’s inventory and demonstrate engagement in broader industry issues

• Demonstrate engagement in that each market’s specific local requirements and issues

• Keep up to date on programming and rating information impacting Seven’s commercial inventory

• Direct all viewer commercial complaints to the CI Manager or take contact details

• Have a thorough understanding of broadcast and material management facilities and systems

• Work without direct supervision and manage time effectively to achieve broader team goals

• Punctual, prepared attendance at Commercial Inventory and Sales meetings as required

Calls Specific

• Facilitating Sales’ access to the Network’s main and multichannel commercial inventories in a call-centre environment

• Answering the Network Placement Line in a professional manner, delivering satisfactory and efficient outcomes for all internal requests and queries

• Monitor your own and the team’s call efficiency and performance stats ensuring an excellent service rate

• Control and maintain inventory to assist sales personnel in creating availabilities

• As directed, housekeep and advance prep allocated markets to maximise inventory availability and revenue potential and facilitate effective advance schedule production

• Notify Team Leader when call traffic is slow and actively seek opportunities to work in advance, assist in other clerical tasks and cross-train

Inventory Management

• Maintain and optimize commercial availability and inventory integrity as directed to ensure maximum availability & revenue potential and most effective inventory usage

• Processing of advanced program changes and promptly reconciling any affected commercial inventory

• Actively work ahead to facilitate effective advance schedule production, minimise potential disruption during absences for leave or training opportunities, maximise opportunities for cross training and ensure maximised checking opportunities and proactive error detection of external or internal stakeholder errors

People Management

• Provide support to CI Team Leader to achieve the Team’s goals

• Provide timely and accurate information to appropriate parties when requested and required

• Communicate with and assist CI and Sales Management and personnel and other Seven employees when required or directed

• Build strong internal and external relationships to enhance the team’s overall effectiveness and performance

• Initiate and encourage innovative thinking; foster attitudes of vigilance, alertness and care for attention to detail among staff

Administrative Duties

• Efficiently file all documents relating to the current inventory management policies for easy referral

• Ensure all scheduled and unscheduled absences are promptly recorded on the Seven internal HR system.

Other Duties

• Fulfil other duties consistent with the role as required or requested by CI Team Leader, CI Manager, CI Operations Group Head, Director of Revenue Strategy and/or the Network Director of Sales

• The CI Coordinator is expected to operate at all times within the framework of the Seven Network (operations) Ltd.’s. guidelines, policies and procedures

Join the A-Team and experience the A-Life!

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Acquire BPO is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.

We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

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