Communications and Reservations Specialist

Company : Deployed Philippines

Job Type : Full Time

Pasig, 1605

Number of Applicants

000+

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Communications and Reservations Specialist

Responsibilities

Managing the call center, redirecting non-reservation-related calls to the appropriate hotel reception or department, and handling customer phone inquiries, ensuring they are directed to the correct channel.

Input accurate reservation bookings into the PMS system for both FIT & Group bookings covering all segments as directed.

Manage all aspects of group reservations, including rooming lists, group arrivals, and finalizing details.

Handle guest group servicing, including responding to inquiries and managing existing group bookings.

Ensure all reservations are accurate and include all special requirements, traces, and remarks to assist hotel operations.

When required manage group block space for all segments adhering to follow-up and contracting procedures.

Respond promptly to inquiries, deliver quotes and contracts, and maintain professional communication with clients.

When required attend group meetings and ensure accurate communication with relevant departments.

Maintain organized filing systems for all Group and FIT correspondence.

Enroll guests in the hotel loyalty program and complete daily task checks for all hotels.

Ensure correct billing details and follow up on inquiries in a professional manner.

Demonstrate proficiency in Shiji reservation systems.

Conducts arrival checks for each hotel shared within the team.

Update voucher bookings and making reservations from the previous day.

Ensures seamless collaboration within the Auckland-based Central Reservations team to support the efficient operation of all properties.

Adhering to company policies, procedures, and protocols, including data protection regulations and compliance requirements.

Other tasks that may be assigned from time to time.

Requirements

Preferably with hotel reservations experience.

Attention to detail with high level of accuracy.

Ability to work under pressure with high volumes of calls and emails.

Self-starter with ability to work and minimal supervision.

Ideally, experienced in a hotel reservations role, but more so in a call center environment managing volume of calls and emails.

Excellent phone and email etiquette.

Professional approach with sensitive and demanding guests/clients.

Reliable and flexible to the needs of the business.

Excellent comprehension of the English language both verbal and written.

Good understanding on the processes for Groups and FIT reservations.

Ability to multitask in handling both individual and group bookings.

Excellent communication skills and follow through with all inquiries to drive booking conversion.

Highly collaborative with the team and leaders.

Work Arrangement

Work Setup: On-site

Work Hours: Night shift, should complete nine (9) hours work

Why you should join our team!

Leaves entitlement, HMO and life insurance upon hire!

Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!

At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.

Original job Communications and Reservations Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Communications and Reservations Specialist Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Communications and Reservations Specialist Jobs in the Philippines

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip