Community Manager

Job Title: Community Manager

Position Overview

As Wonders (Tarro) transitions from a BPO identity to a dynamic tech startup, we are seeking a passionate, energetic, and forward-thinking Community Manager. This role is pivotal in fostering an engaging, collaborative, and positive work environment. The Community Manager will be responsible for creating a vibrant office culture, spearheading employee engagement initiatives, and managing the overall look, feel, and energy of our office space. Beyond the community-driven aspects, this role also requires strong administrative and operational capabilities, including vendor and stakeholder management, procurement, and ensuring health and safety compliance in the workplace.

This role is best suited for a creative, proactive, and people-oriented leader who can transform our current set-up to a startup environment.

Key Responsibilities

1. Community and Culture Building

• Create a vibrant and welcoming environment by enhancing the office's look, feel, and aesthetics to foster creativity, collaboration, and well-being.

• Design and implement employee engagement activities such as team-building exercises, in-office events, community activities, and wellness initiatives.

• Foster a strong sense of belonging and community within the workforce by developing programs that emphasize company values, support employee wellness, and recognize achievements.

• Act as a culture ambassador by promoting a positive and inclusive work environment aligned with Wonders’ shift to a tech startup identity.

2. Administrative Management

• Oversee daily office operations and facilities management, ensuring that office supplies, equipment, and resources are available, functional, and up-to-date.

• Vendor and contract management, including sourcing, negotiation, and ensuring quality service from vendors, suppliers, and service providers.

• Procurement management for all office-related needs, such as furniture, pantry supplies, and operational tools, with a focus on cost-effectiveness and quality.

• Budget management for community initiatives, office improvements, and operational expenses, ensuring effective use of company resources.

• Stakeholder management, ensuring all internal and external stakeholders (employees, service providers, and leadership) are engaged, satisfied, and well-coordinated.

3. Health, Safety, and Compliance

• Lead office health and safety initiatives by ensuring compliance with Occupational Safety and Health (OSH) standards.

• Develop and implement emergency protocols and procedures, including fire, earthquake, and evacuation drills.

• Serve as the point of contact for emergency response, ensuring the team is prepared for any unforeseen events and maintaining an emergency contact list.

• Optional but advantageous: Knowledge of Basic Life Support (BLS) to provide first aid support if necessary.

• Conduct safety orientations and training for employees, ensuring everyone understands safety protocols and emergency evacuation procedures.

4. Employee Experience and Advocacy

• Be the go-to person for employee experience concerns, ensuring employees have a seamless and engaging work experience.

• Lead onboarding tours and new employee orientations, showcasing the unique aspects of the office and introducing employees to the community-driven culture.

• Act as a feedback loop for employees, regularly collecting suggestions for office improvements, engagement activities, and facility enhancements.

5. Continuous Improvement

• Drive continuous improvement in all aspects of the workplace environment, from ambiance to operational efficiency.

• Stay up-to-date with trends and innovations in community management and employee engagement, especially those used by co-working spaces like WeWork.

Key Qualifications and Competencies

Educational Background

• Bachelor’s Degree in Business Administration, Human Resources, Organizational Development, Hospitality, or a related field.

Experience

• At least 3-5 years of experience in Community Management, Employee Engagement, Workplace/Facilities Management, or similar roles. Experience in a co-working space (e.g., WeWork, Common Ground) is a plus.

• Experience in managing procurement, vendor relations, and stakeholder engagement.

• Familiarity with Occupational Safety and Health (OSH) compliance and emergency protocols (e.g., earthquake, fire, and evacuation procedures) is a must.

Key Competencies

• People-Centric Mindset: A natural relationship builder who is passionate about employee experience and engagement.

• Creative and Innovative Thinking: Ability to develop and execute fresh, out-of-the-box ideas for engagement and community-building.

• Leadership and Initiative: Takes charge of projects, works independently, and can influence team members and stakeholders.

• Operational Efficiency: Strong organizational and time management skills, capable of managing multiple priorities and ensuring smooth operations.

• Problem-Solving: Analytical mindset with the ability to anticipate issues and propose practical solutions.

• Excellent Communication Skills: Ability to communicate effectively across various levels of the organization.

• Safety and Compliance: Knowledge of health, safety, and emergency preparedness, as well as experience in facilitating emergency protocols.

Key Technical Skills

• Knowledge of procurement systems and vendor management.

• Familiarity with Office Administration tools such as Google Suite, Microsoft Office, and collaboration platforms like Slack or Trello.

• Understanding of Occupational Safety and Health (OSH) protocols and compliance standards.

• Proficiency in using project management software to organize community and engagement initiatives.

Behavioral Traits and Personal Attributes

• Proactive and Self-Motivated: Driven to improve the workplace and employee experience without waiting for instructions.

• Empathetic and Approachable: Relatable and accessible to employees, embodying the "people-first" philosophy.

• Detail-Oriented and Quality-Focused: High standards for cleanliness, beautification, and quality of services.

• Negotiation Skills: Able to negotiate effectively with suppliers and vendors to achieve optimal cost savings and high-quality service.

KPIs (Key Performance Indicators)

• Employee Satisfaction and Engagement Scores: Measured through engagement surveys and feedback sessions.

• Office Environment Rating: Employee ratings on the quality, cleanliness, and ambiance of the work environment.

• Efficiency of Procurement and Vendor Management: Cost savings, quality of service, and timeliness of vendor deliverables.

• Compliance Adherence: Ensuring 100% compliance with OSH standards, completion of emergency drills, and employee safety training.

• Frequency and Impact of Engagement Initiatives: Number of successful events/initiatives launched and employee participation levels.