Community Manager

About Trusting Social

Trusting Social is an AI fin-tech dedicated to advancing data science and technology to promote financial inclusion for all. We provide AI-powered credit risk, identity, and acquisition solutions for emerging markets, partnering with banks to expand credit access to underbanked consumers. Since 2013, we've become the leading credit risk assessment platform in Southeast Asia, with over 1 billion scored customers and $800 million in loans disbursed.

We collaborate with 130+ financial institutions across Vietnam, Philippines, India, and Indonesia and have raised $100 million in Series C funding to scale our new credit cards business. Our mission is to enable credit lines for 10M+ people in the Philippines, India, and Indonesia, and we're seeking passionate, entrepreneurial, and data-driven individuals to join our diverse team.

Headquartered in Singapore with offices in Ho Chi Minh City, Hanoi, Manila, Jakarta, Bangalore and Mumbai, we're guided by values like extreme ownership, data-driven decision-making, mindfulness, and social impact. We aim to make universal financial inclusion a reality in Southeast Asia and India within the next decade, and your expertise can help us achieve this goal.

How You Will Make An Impact In The Role

Responsible for engaging and growing a community dedicated to financial wellbeing building strong relationships and creating meaningful interactions online and offline with Filipino Gen-Z and Millennial audiences.

If you want to work and learn from one of the best and brightest technology teams in the Philippines and be part of shaping positive financial behaviour and elevating collective financial wellness then come join us. 

What You Will Do

Community Management on Socials

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  Act as the voice of the brand in social media channels and online forums.

  
  


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  Respond to customer queries, comments, and feedback promptly and professionally.

  
  


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  Develop and execute community engagement campaigns to increase brand loyalty.

  
  

Events and Community-Building Events

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  Organize events, webinars, and meetups for users and partners.

  
  


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  Build collaborations with KOLs (Key Online Influencers) and other online communities to grow financial wellness for Gen-Zs and Millennials

  
  


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  Organize community events online and offline

  
  

Insights

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  Monitor community sentiment and provide insights to improve user experience.

  
  


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  Track key community-building metrics, such as engagement and sentiment, to evaluate performance.

  
  

Must have:

• 3-5 years of experience in community management or social media management in an advertising agency, technology, or consumer goods.


• Strong interpersonal and communication skills online and IRL.


• Native in Filipino and English


• Basic video editing skills on Capcut, basic skills in layout, strong writing skills in Filipino, English, and Taglish for social media. 
  
  

What you will get

• Work and learn from one of the best and brightest technology teams


• Be part of a winning team with exponential growth regionally, experience recruiting world-class talents


• Work directly with top-level managers and learn from the international group of experts

Additional Info

Learn more about us here: https://www.youtube.com/watch?v=inAEDGvOcL8