Community Specialist

Community Specialist

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About us:

Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In turn, empowering them to focus on creating a better experience for their customers while helping their business thrive. 

We obsess over placing our customers first and working backward from there. When our customers succeed, we succeed!

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! https://wondersco.com/about-us/

What we’re looking for:

The Community Specialist revolves around building, nurturing, and managing an internal or external community. The primary goal is to foster engagement, create a positive environment, and ensure the employee experience is valuable from onboarding to offboarding.

What you’ll accomplish:

• 1. Boost Employee Morale and Engagement:

  • Create a vibrant online community: Develop online platforms (e.g., forums, social media groups) where employees can connect, share experiences, ask questions, and support each other.

  • Organize virtual and in-person events: Plan team-building activities, social gatherings, and celebrations to strengthen relationships and create a sense of community.

  • Recognize and reward employees: Implement programs to acknowledge achievements, milestones, and contributions, fostering a culture of appreciation.

  • Gather feedback and address concerns: Provide channels for employees to voice their opinions and concerns, and work with management to address them, improving overall satisfaction.

  2. Enhance Communication and Collaboration:

  • Facilitate communication across teams and locations: Ensure effective communication channels are in place for employees to connect with colleagues, share information, and collaborate on projects.

  • Promote knowledge sharing: Encourage employees to share their expertise and best practices through online forums, knowledge bases, or mentoring programs.

  • Support onboarding and training: Create resources and initiatives to help new employees integrate into the company culture and connect with their colleagues.

  3. Strengthen Company Culture and Values:

  • Reinforce company values: Promote company values and culture through community initiatives, events, and communication campaigns.

  • Cultivate a positive and inclusive environment: Ensure the community is welcoming and inclusive to all employees, regardless of their background, location, or role.

  • Promote diversity and inclusion initiatives: Organize events and activities that celebrate diversity and promote understanding and respect among employees.

  4. Drive Employee retention and Development:

  • Facilitate professional development: Create opportunities for employees to learn new skills, advance their careers, and connect with mentors.

  Support employee resource groups: Provide support and resources for employee resource groups focused on specific interests or demographics.

About you:

• Bachelor’s Degree in Business Administration, Human Resources, Organizational Development, Hospitality, or a related field.

• At least 2-3 years of experience in Community Management, Employee Engagement, or similar roles. Relevant certifications in community management, social media marketing, or online engagement are a plus.

• Experience working in a BPO or customer service setting is a plus, as it provides familiarity with the industry's unique challenges and opportunities.

• Communication Channels: This role requires strong communication skills across various channels, including:

  • Written communication (emails, reports, presentations)

  • Verbal communication (meetings, presentations, one-on-one interactions)

  • Digital communication (using internal communication platforms, social media)

• Relationship Building: The ability to build rapport and trust with employees at all levels is crucial for fostering a sense of community and encouraging open communication.

Bonus points: 

• You have experience in a consumer driven industry with a passion for the customer.

• You have the innate ability to recognize areas of improvement in the company, effectively communicate, and proactively execute solutions.

• You have the ability to work independently and as part of a team

• You have a strong focus on quality and be passionate about helping others and teams to succeed

• You have a strong sense of task ownership and work ethic, with prior experience working in a fast paced, collaborative, highly ambiguous environment frequently wearing more than one hat.

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!

• Wonders is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.