Complaint Handling Engineer

What you will do

Fulfill Complaint Handling role responsibility and ensure customer satisfaction

• Register, follow up complaints and process all customer enquiries (mainly technical) and monitor/support until closure

• Generate initial 8D reports with complaint history

• Receive and process customer inbound calls, e-mails, mails/packages, organizing conference calls whenever necessary

• Cooperate with internal/external stakeholders

• Generate customer complaint reports, dashboards and presentations when requested

• Contribute on EEN (EOS/ESD/No trouble found) reduction program

• Use and maintain customer CoHa portals and processes

• Support local CSC on 8D generation for logistic complaints

• Feedback customer specific quality requirements / expectations towards Quality Management and SQEs

• Support projects for key customer(s) together with our SQEs and our admin based in the Philippines

What you will need

• Master/Bachelor degree in Engineering, Electronics or Quality

• Management•Knowledge of semiconductors Failure Analysis Techniques

• Knowledge of quality systems, failure analysis tools, flows, techniques and methodology (8D, 3x5Why, Ishikawa, risk assessment etc…)

• Understanding of semiconductor manufacturing processes

• Fluent English (both written & verbal)

• Excellent communication, persuasive and interpersonal skills

• Good negotiation capabilities with both internal & external customers.

• Flexible and self-organized

• Strong analytical and problem-solving skills

Why work for us?

• Competitive salary and benefits package

• Opportunities for professional development and growth

• A commitment to workplace safety and employee well-being

• An innovative and dynamic work environment