Compliance Team Lead, Testing CoE

We’re looking for a Compliance Team Lead, Testing CoE to join our Central Compliance team at MBPS. In this role, you will directly report to the Assistant Manager of Testing  and is responsible for leading and actively supporting compliance testing, monitoring, and quality assurance activities. The role involves overseeing testing deliverables, managing team members, and directly participating in the execution of testing activities, including researching regulatory requirements, analyzing data, testing regulatory requirements in accordance with the Canada/Bank Test Plan, preparing concise testing reports, and coordinating testing activities, to ensure regulatory and internal compliance requirements are met.

Position Responsibilities:

• Excellent written and verbal communication skills.

• Solid understanding of what internal controls are, including their purpose, design, and how they mitigate risk.

• Proven leadership capability that involves coaching and performance management

• Strong knowledge in the financial services industry including insurance and/or banking

• Strong analytical and problem-solving skills with the ability to identify risks and recommend practical solutions

• Strong attention to detail when reviewing documentation and evidence to ensure accuracy and completeness.

• Quick learner, detail oriented, proven ability in managing dynamic aspects of tasks simultaneously

• Good interpersonal skills, flexible and adaptable when dealing with change with a strong awareness and understanding of cultural diversity

• Interprets and presents technical data or product information for customers, elaborates where necessary

• Advanced communication and diplomacy skills are required in order to exchange complex information

• Identifies strategic issues and raises questions to help businesses explore and address challenges

• Leverages technology, tools and resources to drive process improvement and efficiency

• Capable to collaborate with and manage stakeholders effectively

• Applies experience, judgment, guidelines, policies and precedents to analyze situations and complete assignments

• Customer‑centric mindset focused on service excellence, stakeholder needs, and end‑user experience

• Demonstrates strong business acumen by understanding business functions, challenges, and value propositions

Required Qualifications:

• Minimum 5 years of related financial services experience or compliance experience

• Insurance, banking, internal or external audit experience

• 1 year experience in leading a team of professionals

• College/University Degree and/or equivalent experience in Accounting, Legal, Finance, Business or related fields

Preferred Qualifications:

• Relevant certifications (e.g. CPA etc.) is an advantage

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].