Consumer Collections Strategy and Analytics Department Head

About the Job

Location: Ortigas

Corporate Title: Senior Manager – Senior Assistant Vice President

Work Arrangement: Onsite

Our Consumer Collections MIS, Systems, Strategy and Analytics team is looking for experienced professionals to join us in Taguig with the role of Consumer Collections Strategy and Analytics Department Head.

In this role, you will develop, implement, and optimize collections strategies across the customer lifecycle, from pre-delinquent to written-off accounts, leveraging data-driven insights, digital platforms, and performance analysis to improve portfolio results, recovery rates, operational efficiency, and customer experience.

You will lead a team of strategists, oversee key projects and initiatives, monitor performance trends and business issues, and drive strategic recommendations that enhance collections policies, processes, and overall portfolio performance.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Lead and develop a team of Collections Strategists supporting Consumer Lending products, providing coaching, performance management, succession planning, and resource oversight to drive a high-performing and engaged team.
• Design, implement, and optimize collections strategies across the customer lifecycle, leveraging champion-challenger methodologies, analytics, and performance monitoring to improve portfolio results and agency effectiveness.
• Oversee strategic initiatives from planning through execution, collaborating with business leaders and stakeholders to identify opportunities, solve business challenges, and enhance collections performance.
• Analyze portfolio trends, capacity requirements, operational metrics, and business performance to provide data-driven recommendations on staffing, processes, policies, and collection strategies.
• Drive continuous improvement and innovation across collections operations, ensuring customer-centric practices, process efficiency, and effective governance of strategy documentation and controls.
• Ensure compliance with bank policies, regulatory requirements, audit directives, and risk management standards while supporting the timely implementation of corrective actions and business controls.

What we're looking for

• Bachelor's degree in Business, Economics, Banking amd Finance, Statistics, Mathematics, Information Technology, or any related field.
• Proven experience in Collections, Credit Risk, or Consumer Lending, with strong knowledge of the consumer credit lifecycle and products such as credit cards, personal loans, auto loans, and mortgages.
• Solid understanding of banking practices, regulatory requirements, BSP guidelines, and risk management principles relevant to consumer lending.
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and recommend effective business strategies and policy enhancements.
• Proficiency in data analytics, data preparation, project management, and advanced Microsoft Office applications.
• Hands-on experience with analytical and programming tools such as SAS and Python to support reporting, strategy development, and decision-making.
• Familiarity with fraud detection concepts, accounting principles, and financial analysis is an advantage.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth