Contact Center Associate - Career Build Program

Rockwell Business Center, Ortigas Ave, Pasig City

Opportunity Expired

Get paid to uncover prospective tenants needs and matching those needs with the perfect apartment home!

Opportunity details

Opportunity Type

Graduate Job

Number of Vacancies

40

PHP 20,000 - 24,000 / Month

Premium HMO Benefits, Competitive Salary, Employee Referral Program, Great Place to Work Certified

Start Date

18 Mar 2024

Applications Open

1 Mar 2024

Applications Close

29 Mar 2024

Accepting International Applications

No

Qualifications Accepted

B

Accounting

Commerce

Finance

Business

Business Administration

International Business

Management

Project Management

Event Management

Economics

Human Resources

Hospitality Management

Tourism

Marketing & Advertising

Public Relations

Transport, Logistics & Procurement

C

Communication

Fashion Design

Film & TV

Fine Arts

Graphic Design & Visual Arts

Creative Writing

Journalism

Music

Performing Arts

Photography

Creative Arts (all other)

Animation, Visual Effects & Post Production

E

Air Traffic Control

Aircraft Maintenance Engineering

Aircraft Operation & Aviation

Chemical Engineering

Civil Engineering & Construction

Communications Engineering

Electrical & Electronic Engineering

Environmental Engineering

Fire & Safety Engineering

Geomatic Engineering

Manufacturing Engineering

Mathematics & Statistics

Mechanical Engineering

Renewable Energy Engineering

Robotics & Mechatronics Engineering

Engineering & Mathematics (all other)

Geotechnical Engineering

Biomedical Engineering

F

Food and Beverage Service

Butchery

Baking and Pastry-making

Cookery

Food Hygiene

Food & Hospitality (all other)

Beauty Therapy

Personal Services (all other)

H

Geography

Classics

Criminology

International Development

Peace & Conflict

Refugees & Forced Migration

Archaeology

History

International Studies

Modern Languages

Literature

Translating & Interpreting

Philosophy

Political Science

Public Administration

Theology & Comparative Religion

Humanities (all other)

Social Science (all other)

Liberal Arts

I

Bioinformatics

Computer Graphics & Animation

Computer Science (all other)

Computer Systems and Networks

Cyber Security

Data Science

Programming & Software Engineering

Video Game Development

Design & User Experience

L

Justice & Law Enforcement

Commercial Law

Constitutional Law

Criminal Law

Family Law

International Law

Tax Law

Legal Studies

M

Audiology

Biomedical Science

Chiropractic & Osteopathy

Exercise & Sports Science

Health Administration

General Practice

Medical Administration

Obstetrics & Gynaecology

Occupational & Environmental Medicine

Ophthalmology

Paediatrics & Child Health

Palliative Medicine

Pathology

Public Health Medicine

Radiation Oncology

Radiology

Surgery

Naturopathy, Acupuncture & Complementary Medicine

Aged Care Nursing

Community Nursing

Critical Care Nursing

Family & Child Health Nursing

Mental Health Nursing

Nursing (all other)

Midwifery

Occupational Therapy

Optometry, Ophthalmology & Orthoptics

Paramedic Science

Pharmacy & Pharmacology

Massage Therapy

Physiotherapy

Rehabilitation Therapies

Podiatry

Health Promotion

Human Movement

Public Health (all other)

Occupational Health & Safety

Radiography

Medical & Health Sciences (all other)

Medical Technology

Counselling

P

Interior Design

Construction Management

Quantity Surveying

Sustainable Development

Urban Design & Town Planning

S

Agribusiness

Agricultural Science

Aquaculture & Fisheries

Viticulture

Biology

Earth Sciences

Forestry Studies

Parks & Wildlife Management

Food Science

Forensic Science

Genetics

Geology

Laboratory Technology

Marine Science

Physics

Veterinary Science

Sciences (all other)

Spatial Science

T

Early Childhood Education

Primary Teaching

Secondary Teaching

Special Education

Tertiary Education

TESOL

Vocational Education & Training

T

Building

Heating, Ventilation & Cooling

Flooring, Plastering & Tiling

Bricklaying & Stonemasonry

Electrical

Landscaping & Horticulture

Automotive

Hiring criteria

Senior HS Graduates / Fresh Graduates / College Undergraduates

As a RealPage Contact Center Associate, you help create the energy and excitement around our clients apartment homes. It starts with uncovering prospective tenants needs and matching those needs with the perfect apartment home! Every day is an opportunity for you to turn another prospective tenant into a valued resident.

Contact Center Associates are responsible for marketing our client’s communities to prospective tenants. They generate new leads for the on-site property management team by receiving incoming calls and advising prospective tenants of the features, benefits, pricing and amenities of each individual community. Contact Center Associates communicate with future residents over the phone and internet to set appointments and tour the community. They speak with future residents to uncover their needs while marketing the value of the community. Contact Center Associates are dedicated to fostering an on-going positive relationship with residents and delivering exceptional customer service to ensure the maximum number of our calls are converted to tours.

PRIMARY RESPONSIBILITIES  

Duties include but are not limited to:

• Qualifying each client lead and successfully gaining an appointment to visit the community
• Enthusiastically engaging each caller and representing the community in a highly professional manner
• Successfully and accurately answering prospect questions and providing appropriate additional information regarding apartment communities, amenities, and specific apartment homes
• Capturing accurate and legible documentation on all call activity in the PAMM system as required
• Respond rapidly and accurately to on-line requests for information from prospective residents
• Escalate issues in accordance to Contact Center guidelines when necessary
• Consistently maintaining departmental standards for quality
• Achieving defined productivity goals
• Responsible to meet all company policies and procedures
• Responsible to follow weekly schedules and schedule changes based on call volume

REQUIRED KNOWLEDGE/SKILLS/ABILITIES 

• Fresh Grads / Undergraduates / Career shifters who are passionate for learning in a fast paced environment.
• Strong presentation skills, excellent written and verbal communication skills
• Strong computer and typing skills, minimum of 35 wpm
• Regular, consistent attendance of assigned shifts.
• Flexibility to work in office and on various required shifts including nights, weekends, and holidays to support a 24 hour/7 day per week environment.

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Senior HS Graduates / Fresh Graduates / College Undergraduates

Must not have a previous BPO experience.

Work rights

The opportunity is available to applicants in any of the following categories.