Content and Community Specialists Company review site

Content and Community Specialists — Company review site

Earn up to P15,000/month for this position
G/F Building 3, Matina IT Park, McArthur Highway, Davao, PH

QUALIFICATIONS

• Must have at least 2 years of customer service experience
  • Preferably:
    • With experience in Salesforce
    • Familiar with different company structures/business events related to rebrands, mergers, and acquisitions
• Outstanding written and verbal communication skills
• Consistent track record of delivering high-quality work and meeting deadlines
• Strong organizational and prioritization skills to manage a diverse workload
  • Highly adaptable to changing priorities and deadlines
  • Able to take direction, multi-task, and perform tasks independently to meet timelines and exceed goals
  • Analytical, rational, logical, and ambitious problem solver
  • Confident in using good judgment and making informed business decisions even in ambiguous situation
• Resourceful and solution-oriented, fostering a positive customer experience
  • Experience in online customer service
• Equipped with basic technical skills—able to navigate through computer and web applications with ease
  • Skilled in using Google Docs/Suite for document management and communication
  • Strong Internet research skills and comfortable navigating online business resources
• High ethical standards and seeks to do the right thing
• Upbeat, enthusiastic, and fosters a positive work environment

RESPONSIBILITIES

The Content and Community Specialist is a self-starter who possesses strong communication and digital skills to join our growing Employer Profiles team.

If hired, your responsibilities will include:

• Curating and maintaining the program’s database of employer profiles, through product and research application;
• Analyzing and responding to inquiries from members, employers, clients and internal sales teams; and
• Cross-training to support multiple teams.