Content Support Analyst

locations Philippines - Taguig City - National Capital Region

time type Full time

posted on Posted Yesterday

job requisition id R0019252

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 in office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do

As a Content Support Analyst for Nasdaq's Investor Relations Suite, you will provide support for a global team of Product Specialists by facilitating the resolution of data issues and participating in ad-hoc data projects. You will handle queries on a wide variety of data sets including estimates data, fundamentals, pricing, and ownership. You will also work closely with the source provider to ensure client queries are resolved in a timely and accurate manner.

Your day will include:

Providing reactive support for a wide variety of data queries, ensuring timely and accurate resolution;

Participating in ad-hoc data projects for clients;

Leading efforts to identify data trends and working closely with data vendor to suggest and implement quality improvements;

Working closely with a team of Product Specialists and Account Managers to provide outstanding customer service for a global client base;

Documenting and tracking all client interactions in Nasdaq's CRM system.

What We Expect

A Bachelor’s degree in Business Administration, Economics or other related fields;

At least two years of experience in a shared services organization - preferably with combined content management and client service experience;

Familiarity/understanding of the Capital Markets;

Excellent communication skills in English, both oral and written;

Strong attention to detail while managing multiple concurrent tasks;

Ability to work independently in a fast-paced environment;

Positive attitude and deep customer service orientation – fundamentals include being friendly, engaging, professional, reliable, responsive, and proactive;

You must also be amenable to working night shift (9am - 6pm) throughout the work week and at least twice per week in the Nasdaq office at Bonifacio Global City, Taguig.

Does It Sound Like You?

Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified!

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

locations Philippines - Taguig City - National Capital Region

locations Philippines - Taguig City - National Capital Region

time type Full time

posted on Posted 15 Days Ago

We are more than just a stock exchange

Nasdaq is a global technology company that delivers world-leading platforms that improve the integrity, transparency and liquidity of the global economy.

Through our daily work, we power stronger economies, create more equitable opportunities, and contribute to a more sustainable world to help our communities, clients, employees and people of all backgrounds reach their full potential.

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Nasdaq recognizes that the workplace is forever changed. For this reason, we have adopted a hybrid work environment that embraces a combination of in-office and remote work, to foster better work-life balance and employee well-being. We call this “NasdaqBlend”. Learn more about what applies for any specific opening in the job advertisement, or contact the Talent Acquisition Partner for details.

What makes working at Nasdaq special?

With over 6,200 employees spread over 39 offices in 28 countries around the world, we're a global team driven by purpose. But its our people and culture that makes Nasdaq special and why so many have chosen to build their careers with us.

Visit the link to read Nasdaq's culture book and learn more about what you can expect, working at Nasdaq.

Benefits that provide prosperity to your personal and professional life

At Nasdaq, we invest in you. You, your family, and your community are important to us. With programs like You&Q total rewards, our employees gain real financial security, professional success, and exceptional access to medical and wellness care.